Warehouse Operative

Sofa Club; South Marston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A fast-growing logistics company in South Marston seeks a diligent individual for the returns process. This hands-on role involves inspecting and classifying returned merchandise, maintaining stock accuracy, and collaborating closely with the warehouse team. Ideal candidates exhibit attention to detail and a proactive attitude. The position offers competitive salary, bonuses, and a range of employee benefits including health insurance and generous leave.

Benefits

Competitive salary

Lucrative bonus scheme

28 days annual leave + bank holidays

Health insurance

Friends and family discount

Qualifications

• Previous warehouse, logistics, or returns processing experience is beneficial.
• Comfortable with manual handling and physically active roles.
• Flexible and willing to support other business needs.

Responsibilities

• Inspect and process returned goods within a 48-hour turnaround.
• Classify and label returned products accurately.
• Conduct regular stock counts to maintain inventory accuracy.

Skills

Attention to detail

Manual handling

Teamwork

Basic computer literacy

Job description

Role Overview

This role is a key role in the successful execution of our returns process. This is a hands-on, detail-oriented role focused on accurately receiving, inspecting, classifying, and preparing returned products for resale.

Working as part of the Swindon warehouse team, you’ll follow clear procedures to ensure every item is processed within our 48-hour turnaround target. You’ll contribute to the smooth and efficient flow of goods through the returns area, helping maintain quality standards and stock accuracy. Your work directly supports customer satisfaction and the business’s ability to resell returned products quickly and effectively.

Key Responsibilities

• Returns Intake & Inspection
  Receive and inspect returned goods, verifying quantities and checking for any damage or discrepancies. Ensure all items are accurately logged and processed within the 48-hour turnaround target.
• Product Classification & Labelling
  Classify returned products based on condition, and label them correctly as Return to Manufacturer (RTM), Good Stock or Scrap. Ensure all items are correctly documented and routed for the next stage of processing.
• Cleaning & Resale Preparation
  Clean and prepare resaleable products to meet quality and presentation standards. Ensure all resale-ready items are boxed, labelled, and returned to stock locations efficiently.
• Accurate Stock Handling & Storage
  Allocate all items to the appropriate storage areas in line with inventory procedures. Maintain an organised and accessible warehouse layout for easy stock retrieval.
• Picking, Packing & Dispatch Support
  Pick and pack customer orders accurately and efficiently. Assist in the prompt dispatch of spare parts in coordination with the Customer Experience team.
• Stock Control & Cycle Counting
  Conduct regular stock counts and cycle checks to maintain inventory accuracy. Investigate and report any discrepancies or stock variances.
• Equipment Use & Goods Handling
  Safely load and unload deliveries, using proper manual handling techniques and equipment. Follow all health and safety procedures during handling tasks.
• Warehouse Cleanliness & Organisation
  Maintain a clean, tidy, and hazard-free workspace. Ensure all stock and materials are stored securely and logically within the warehouse.
• Team Collaboration & Communication
  Work closely with the Warehouse Supervisor and other departments to ensure smooth daily operations. Contribute ideas for improving warehouse workflows and solving operational challenges.
• Health & Safety Compliance
  Follow all health and safety guidelines and promote a safe working environment. Report hazards and follow safety protocols at all times.
• Flexible Operational Support
  Be willing to support wider business needs when required, including travel to other sites, participation in photoshoots, or helping with broader company projects.

Skills & Experience Required

• Previous warehouse, logistics, or returns processing experience is beneficial but not essential.
• Strong attention to detail and ability to follow processes accurately.
• Comfortable with manual handling and working in a physically active role.
• Team player with a proactive and positive attitude.
• Basic computer or scanner literacy is advantageous.
• Flexible and willing to support business needs outside of core warehouse duties when required.
• Reliable, punctual, and safety-focused.

What You’ll Get

• Be part of a growing brand with real creative freedom and input.
• Access to a supportive and ambitious team culture.
• Opportunity to grow your career with ongoing training and development.
• Competitive salary
• Lucrative bonus scheme
• 28 days annual leave + bank holidays
• Enhanced family leave
• Health insurance
• Friends and family discount
• Salary sacrifice schemes

Are you a perfect match?

• Ambitious? We have huge plans. There’s never been a better time to join Sofa Club. We are growing fast and need ambitious people to join us for the ride.
• Fun? We work hard and then let our hair down at our office prosecco bar (yes, really!).
• Do-er? Talk is cheap, execution is everything. Be a doer, not a talker.
• Friendly? We’re proud to be an equal opportunity employer. We have a diverse and inclusive culture, everyone gets on well, and we work together as one family.