Ward Clerk Supervisor - Health Records

NHS National Services Scotland; Scotland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent healthcare organization in Scotland is seeking a Health Records Supervisor to coordinate an efficient service and oversee staff at the Glasgow Royal Infirmary. The role involves prioritizing workloads, responding to patient needs, and ensuring workflow efficiency. Candidates must possess relevant supervisory certification and effective communication skills. The position is part-time with a shift pattern including weekends. Competitive compensation is offered for this permanent role in a diverse and inclusive setting.

Qualifications

• Experience prioritizing workloads and supervising Health Records staff.
• Ability to respond to difficult situations involving patients or relatives.

Responsibilities

• Coordinate an efficient Health Records Service to patients and staff.
• Supervise day-to-day activities of Health Records staff.
• Ensure workflow, targets, and deadlines are met.

Skills

Effective communication skills

Computer literacy

Internet skills

Ability to use initiative

Education

Institute of Health Records and Information Management Supervisory Accreditation

Significant previous Health Records Experience

Tools

Patient Management System (PMS)

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across a wide range of clinical and non‑clinical professions. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million.

The shift pattern for this post is Saturday & Sunday 1700-2300. This post is permanent and the salary is pro‑rata for part‑time hours.

To coordinate an efficient Health Records Service to patients, general practitioners, medical and nursing staff, ensuring that the workload is prioritised on a daily basis. The workload of the department encompasses in‑patients, out‑patients and day cases.

The post holder will be responsible for day‑to‑day supervision of Health Records staff, prioritising workloads, granting leave and organising cover, maintaining workflow and ensuring that targets and deadlines are met.

The post holder is expected to respond to difficult situations involving patients or their relatives, play a leading role in seeking resolution, and only escalating the problem to a more senior level where necessary.

• Institute of Health Records and Information Management Supervisory Accreditation Certificate of Health Records and Information Management Certificate and/or significant previous Health Records Experience essential.
• Effective communication skills, computer literacy, internet skills, ability to use initiative.
• Desirable: extensive experience of using the Patient Management System (PMS).

Please note this is a GGC wide post and can be moved to any location; however initial base will be Glasgow Royal Infirmary.

Contact information

Informal contact: Ann Bell, Senior Supervisor on 0141 414 6593 or [e-mail]

This post may close early to the volume of response. Please submit your application form as soon as possible.

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply may result in your application being withdrawn.