Ward Clerk/Receptionist | University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent NHS Trust in Bristol is seeking a Ward Clerk/Receptionist to manage administrative communication and maintain patient records. The successful candidate will support the nursing team and provide excellent service to patients and their families in a fast-paced environment. Strong communication skills and a methodical approach are essential for this role.

Qualifications

• Methodical approach to a varying workload.
• Self-motivated with excellent communication and interpersonal skills.
• Ability to work independently as well as part of a busy team.

Responsibilities

• Act as the focal point of administrative communications for both wards.
• Enter patient data onto the computer/system, especially admission, transfer and discharge details.
• Support ward staff with overall patient care from admission, transfer or discharge.

Skills

Excellent communication skills

Interpersonal skills

IT knowledge

Methodical approach

Ability to work independently

Job description

Ward Clerk/Receptionist

We are looking for a Ward Clerk/Receptionist to join our fantastic teams at H304/305 Wards.

The successful candidate will be welcoming patients and their families/carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.

Key Responsibilities

• Act as the focal point of administrative communications for both wards, handling telephone enquiries and acting as the initial point of contact for routine callers.
• Ensure that all callers and visitors are attended to courteously and promptly.
• Enter patient data onto the computer/system, especially admission, transfer and discharge details.
• Prepare documentation, admission and discharge packs for use by the nursing team.
• Maintain inpatient notes on the ward in an organised and methodical manner, including printing patient front sheets, labels and fill‑outs.
• Ensure patient notes are sent for coding/scanning in a timely manner and that all activity is recorded on the computer system.
• Deal with incoming and outgoing post promptly and ensure post is distributed as required.
• Update the staffing/patient boards daily.
• Support ward staff with overall patient care from admission, transfer or discharge.
• Act as the first contact point for all department visitors and members of the multi‑professional team.

Qualifications

• Methodical approach to a varying workload.
• Self‑motivated, with excellent communication and interpersonal skills.
• Ability to work independently as well as part of a busy, deadline‑driven team.
• Well‑organised and enthusiastic, able to work in a fast‑paced environment.
• Good working knowledge of IT to support trust care values and deliver care to the highest standard.

About the Trust

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, serving a core population of more than 500,000 people across South West England. Rated by the CQC as ‘Good’ overall, UHBW is a forward‑thinking, multi‑award‑winning Trust and a digital exemplar committed to improving patient care. UHBW is an equal opportunities employer, actively working towards a diverse workforce that reflects the local population. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

This advert closes on Wednesday 3 Dec 2025.