Ward Clerk/Receptionist | Frimley Health NHS Foundation Trust

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization is seeking a Ward Clerk/Receptionist for its Trauma and Orthopaedics team at Frimley Park Hospital. In this role, you will manage administrative duties, handle telephone inquiries, and support ward staff. The position offers flexible working hours and opportunities for professional development in a supportive environment. Applicants are encouraged to apply for a role with key responsibilities in ensuring the smooth operation of busy wards. Applications close on December 7, 2025.

Responsibilities

• Perform general clerical and administrative duties.
• Manage all telephone enquiries, new patients, and visitors.
• Act as a point of contact for all visitors to the unit.
• Maintain patient details on electronic systems.
• Manage admission and discharge information systems.
• Liaise with ward staff and other departments.
• Provide administrative support to nursing and medical staff.
• Make appointments as necessary.
• Ensure tidiness of reception areas.
• Maintain a safe working environment.
• Assist with audits and data collection.
• Report any estates issues via Planet FM.

Job description

Overview

This is an excellent opportunity to join the Trauma and Orthopaedics team at Frimley Park Hospital as a Ward Clerk/Receptionist for Wards F4, F5 and F6. You will play a key role in supporting the administrative functions of these busy wards, helping to ensure the smooth and efficient running of the departments.

Responsibilities

• General clerical and administrative duties
• Managing and dealing with all telephone enquiries, new patients and visitors
• Point of contact for all visitors to the unit
• To maintain patient details on relevant electronic systems updating with necessary requirements such as porting requests
• To manage and update the admission and discharge information system contemporaneously
• Liaise with ward staff to resolve any problems
• Liaise with other departments for example; Waiting list department, consultants secretaries, pharmacy, emergency department, transport, discharge lounge, site managers, porters etc
• To provide administrative support to the nursing and medical staff as required
• Make appointments as necessary
• Ensure general tidiness of Wards F4/F5/F6 Reception areas
• To maintain a safe working environment
• Assisting with audits as required, including data collection
• Reporting of any estates issues via Planet FM and following up these requests

Benefits

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Application

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

This advert closes on Sunday 7 Dec 2025