Ward Clerk / Receptionist

NHS; Manchester; On-site; GBP 19,000 - 24,000; Full time

Job summary

A leading healthcare provider in Manchester seeks a reliable Ward Clerk/Receptionist to support daily operations on Pearce Ward. The candidate will serve as a key contact for patients, managing admissions and discharges, while ensuring a welcoming environment. Excellent communication, IT skills, and customer service experience are critical. This full-time role offers a chance to contribute to patient care in a dynamic team. Join us in making a difference for our community.

Qualifications

• Must have experience in a customer service environment.
• High personal commitment to patient-focused service delivery.

Responsibilities

• Provide a friendly and professional point of contact for patients and visitors.
• Manage patient admissions and discharges.
• Liaise with the MDT for administrative tasks.

Skills

Written and verbal communication skills

Customer service experience

Excellent IT skills

Interpersonal skills

Education

Good standard of General education

Job description

Ward Clerk / Receptionist

The closing date is 16 December 2025

We are seeking a highly motivated and organised Ward Clerk to join our dynamic team on Pearce Ward. As a key member of the ward, you will play a vital role in supporting the smooth running of daily operations by providing high-quality clerical and administrative support to both patients and the multidisciplinary team (MDT).

The ideal candidate will be reliable, efficient, and possess excellent communication and interpersonal skills. You will be the first point of contact for patients and their families, helping to ensure a welcoming and professional environment on the ward.

Key responsibilities include:

• Providing a friendly and professional point of contact for patients, relatives, and visitors.
• Liaising with the MDT to ensure timely completion of administrative tasks.
• Managing patient admissions, discharges and updating records using the Hive system.
• Answering telephone queries and directing calls appropriately.
• Ordering and maintaining stationery and ward documentation supplies.
• Supporting the team by adhering to ward protocols and improving working practices when needed.

This is an excellent opportunity for someone who thrives in a busy ward environment and is passionate about delivering high standards of administrative support that directly contribute to patient care and experience. This is a permanent full time position.

Main duties of the job

We are looking for candidates who have excellent telephone and communication skills and are eager to join our Administration team at Wythenshawe.

The position is a busy customer/administration service-based role where no two days can be the same. You will need to work flexibly and apply a methodical approach to a varying workload. Good interpersonal skills and the ability to work on your own initiative and as part of a team.

You will work alongside the Consultants, Doctors and nurses to ensure our patients receive the best care possible. We are looking for candidates who will bring a positive approach to our working environment.

Successful candidates must have excellent IT skills and experience working in a customer service or healthcare environment as you will be expected to use IT and communication equipment associated with call handling and data input. You should demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

About us

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services. Our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application

At Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU for our patients, our communities, and each other. As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application especially personal statements and responses to role‑specific questions is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone. Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person Specification

Qualifications

• Good standard of General education

Skills

• Written and verbal communication skills

Experience

• Experience of customer service
• Experience good written and oral communication

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust