Ward Clerk - Older Peoples Medicine

Norfolk and Norwich University Hospital; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK hospital is seeking a Ward Clerk to manage clerical tasks for patients in a vital administrative role. The position requires excellent communication and organizational skills, with a strong commitment to values of respect and integrity. The successful candidate will assist in patient admission, transfer, and discharge processes while ensuring all records are maintained accurately. Experience in an NHS or customer service environment is preferred. This is an on-site role in Norwich, England.

Benefits

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Annual leave entitlement

Wagestream - access to pay as you earn

Free Park & Ride service

Free 24-hours confidential counselling support

On-site Nursery

Cafes with staff discounts

Salary Sacrifice schemes

Qualifications

• Experience in NHS or customer service organisation.

Responsibilities

• Provide clerical support for admission/transfer and discharge of patients.
• Greet and direct all visitors to appropriate staff or patients.
• Update inpatient diary with accurate details.
• Keep records up to date using PAS for admitted, transferred, discharged patients.
• Liaise with nursing staff for patient discharge.

Skills

Effective role model

Demonstrating PRIDE values

Understanding Equality, Diversity and Inclusion

Education

Good general standard of literacy and numeracy

Job description

Earsham Ward is a 38 bedded ward for patients over the age of 60 who have sustained a fractured neck of femur. Patients are often admitted directly from the emergency department. The ward clerk is a key role in the safe management of the administrative aspects of the patient from admission through to discharge.

The ward clerk role is integral for safe management of patients casenotes and transfer to Electronic patient care record. High levels of quality communication are vital in this role, including interactions both over the telephone and face to face. The ward clerk must have the ability to adapt to the varying needs of communication with visitors to the ward, patients and their loved ones, clinical staff and the wider hospital team.

Main duties of the job

To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of a Ward team, helping to streamline the work of the ward, support and help all members of the ward team to provide a quality service.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH\'s 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job responsibilities

• To provide clerical support and assist the Ward Manager or her Deputy on the admission/transfer and discharge of patients.
• To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
• To up date the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
• To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
• Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Good general standard of literacy and numeracy

Experience

• Experience in NHS or customer service organisation

Skills

• Effective role model, demonstrating NNUH\'s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.