Ward Clerk

East and North Hertfordshire Teaching NHS Trust; Stevenage; On-site; GBP 22,000 - 24,000; Full time

Job summary

A healthcare provider is looking for a Ward Clerk to provide essential clerical support, including data entry and reception duties. Key responsibilities involve maintaining accurate patient records and fostering a welcoming environment for patients and visitors. Ideal candidates will possess strong computer skills, adaptability, and a background in NHS settings. This is a full-time permanent position based in Stevenage, with a schedule of Monday to Friday from 8 AM to 4 PM, including some bank holidays.

Qualifications

• Experience working closely with staff and dealing with patient/GP queries.
• Motivation and initiative to work alone and as part of a team.
• Previous employment within the NHS in a hospital environment.

Responsibilities

• Carry out clerking, data entry, and reception duties.
• Meet and greet visitors to the ward with a high-quality reception service.
• Update and maintain accurate patient data on computer systems.

Skills

Computer literacy

Clear and polite telephone communication

Ability to work under pressure

Flexibility/adaptability

Confidentiality

Education

Basic general education

Tools

Lorenzo

Ifit

Photocopier

Job description

East and North Hertfordshire Teaching NHS Trust

Ward Clerk

The closing date is 07 January 2026

We are recruiting for a Ward Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen for an enthusiastic, reliable and committed individual to join our busy team as a Ward Clerk as part of the Ward Clerk Pool structure.

You will be expected to carry out various clerking, some data entry and reception duties. Duties also include filing hospital notes, meeting and greeting patients and relatives, liaising with doctors and specialty secretaries, etc.

You will need to be computer literate and any previous reception duties would be an advantage. Experience using Lorenzo and Ifit is highly desirable, although full training will be provided on induction.

This role is for a permanent contract with the working pattern of Monday to Friday 8‑4 pm, including a proportion of bank holidays.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

The Ward Clerk is responsible for data entry of confidential information onto the computerised database. The data entry must be accurate, so attention to detail is essential.

You will provide a high‑quality reception service by meeting and greeting visitors to the ward.

The successful candidate will also support the general running of the ward by being involved in general organisational and administrative activities.

You will update and maintain accurate, complete patient data on the computer‑based system (Lorenzo/Nervecentre) and medical records database (IFIT).

The post holder will enter and retrieve data from all current Trust computer systems in place (EPR, Lorenzo/Nervecentre) to acceptable data quality standards.

About us

We provide a range of general and specialist services and our 6,000+ dedicated staff ensure our patients receive the best care. We are committed to flexibility and innovation in service delivery. Our ambition is to become an outstanding, patient‑led Trust. We support a positive work‑life balance and flexible working patterns, balanced against service needs.

Hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

• Basic general education
• Word processing and computer literacy skills

Previous Experience

• Clear and polite telephone and verbal communications
• Ability to work closely with all grades of staff
• Dealing with enquiries
• Adaptability, ability to prioritise work, especially under pressure
• Operation of equipment (e.g. photocopier)
• Previous employment within the NHS in a hospital environment
• Dealing with patient/GPs

Skills

• Motivation and initiative to work alone and within a team
• Accuracy in relaying messages, either verbally or in writing
• Politeness, approachable with all patients, staff and visitors
• Flexible/adaptable
• Confidentiality

Knowledge

• Knowledge of health and safety issues
• Clerical procedures/ordering supplies
• Dealing with the public
• Previous knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

Employer name

East and North Hertfordshire Teaching NHS Trust