Ward Clerk

Oxford University Hospitals; Oxford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent NHS teaching trust in Oxford is seeking an administrative support staff member to provide essential clerical assistance to the ward team. Your responsibilities will include managing patient records, handling inquiries from patients and relatives, and ensuring compliance with data protection standards. The ideal candidate will exhibit strong organizational and communication skills to ensure efficient ward operations while upholding the hospital's commitment to compassionate care.

Qualifications

• Strong organizational skills to maintain an orderly ward.
• Ability to provide administrative support to the ward team.
• Excellent communication skills for interaction with patients and staff.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Book and track medical records while maintaining organization.
• Manage post filing, photocopying, and ordering stationery.

Job description

Job overview

To provide comprehensive and confidential administrative and clerical support to the ward team in accordance with the departmental and Trust standards. To keep a well organised ward and ensure all relevant systems and processes are kept up to date to ensure smooth patient care from admission to discharge. To provide support and guidance to all colleagues internally and externally in a professional and informed manner.

Main duties of the job

Act as a first point of contact in person or on the telephone for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries, including those relating to admission, discharge, visiting times, claiming expenses, accommodation, insurance and parking.

Assist patients who may wish to claim expenses.

Print off theatre lists and maintain ward diaries

Book and track medical records. Maintaining an organised and up-to-date filing system of notes using the ward trolley, ensuring that all medical records are in order before leaving the ward.

Liaise with other departments and hospitals to obtain medical records for authorised users and file reports in the medical record

Undertake other admin duties including managing post filing, photocopying and ordering stationery to ensure the smooth running of the ward.

Maintain adequate stocks of stationery

Collect personal and confidential information from patients or relatives in order to complete the admissions process, including assignment to correct consultant, and ensure patient admissions, attendances, discharges and transfers are recorded in a timely manner on the patient administration system. Ensure adherence with the Data Protection Act and Trust procedures in respect of the patient record.

To ensure that information on overseas patients is entered accurately onto EPR, to ensure appropriate charges are incurred.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

We pledge zero tolerance for inappropriate sexual behaviour and commit to a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.