Ward Clerk

Northumbria Healthcare Nhs Foundation Trust; North Shields; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading healthcare provider in North Shields is seeking a part-time receptionist to ensure excellent service for patients and visitors. Responsibilities include managing inquiries, patient data input, and supporting team operations. The position covers Saturdays, Sundays, and either Fridays or Mondays, operating from 07:30 to 15:30. Applicants should demonstrate strong communication skills and a commitment to exceptional patient care. Flexible working options are available to foster a supportive work environment.

Benefits

Generous annual leave

Access to health and well-being programs

Flexible working opportunities

Qualifications

• Efficient reception service for patients, visitors, and healthcare professionals.
• Data input for admissions, transfers, and discharges on Patient Administration System.
• Effective communication with wards and departments.

Responsibilities

• Act as first point of contact for patients and visitors.
• Manage telephone and email queries promptly.
• Support clerical tasks for departmental efficiency.

Job description

About the Trust

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Responsibilities

• To provide a competent and efficient reception service, acting as first point of contact on the telephone or face to face, for patients, visitors and other healthcare professionals.
• To input data regarding all admissions, transfers and discharges onto Patient Administration System correctly.
• To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
• Respond to telephone and email queries in a time appropriate manner.
• To work as a team member within the Ward Clerk team, with guidance from colleagues and the team lead as required.
• Meet and greet patients at the department's reception desk, ensuring they are clerked in and out of the clinics appropriately using the PAS system.
• Receive and make telephone calls to and from patients and staff, taking messages appropriately and dealing with queries accordingly.
• Manage service electronic mail boxes for follow up appointments.
• Manage departmental Stationary & Uniform ordering.
• Computerised recording and registration of all patient data.
• Support the upkeep and development of department information using information technology and word processing skills.
• Undertake duties to cover for annual leave and sickness of other team members.

Eligibility and EEO

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the work place (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under‑represented in our workforce as well as other under‑represented groups such as LGBT+ and disabled candidates. We are proud to be a Disability Confident Employer, a Stonewall Diversity Champion, we have a Gold award from the Defence Recognition Scheme, and we are delighted to support Apprenticeships, Age Positive and are a mindful employer.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre‑employment checks in line with CQC and NHS England statutory guidance.

Certificate of Sponsorship

Northumbria Healthcare NHS Foundation Trust proudly holds a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application.

Flexible Working

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It's open to everyone, and we aim to find solutions that work for both you and the organisation.

What the Northumbria Way means for you

• Extensive staff health and well-being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice

The post holder will provide an efficient and effective reception Service for our patients and staff.

This post is a permanent part time position, working over 3 days per week covering Saturday, Sunday and either Fridays or Mondays from 07:30-15:30. On occasion, it may be necessary to cover Trust wide for service needs. Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.