Ward Clerk

NHS; Newcastle upon Tyne; On-site; GBP 22,000 - 25,000; Full time

Job summary

A healthcare foundation in Newcastle upon Tyne is looking for a Ward Clerk to provide administrative support and contribute to patient care on Ward 20. Ideal candidates will have NVQ 2 level qualification, experience in the NHS, and proficiency in Microsoft Office. The role involves managing patient documentation and ensuring smooth service operations. This position is full-time with opportunities for training and development in a supportive environment.

Qualifications

• Competent with Microsoft Office software including Outlook.
• Previous experience working within the NHS is required.
• Knowledge of case note maintenance and departmental guidelines.

Responsibilities

• Provide and maintain efficient and effective administrative support.
• Ensure case notes are correctly maintained according to compliance guidelines.
• Assist in the delivery of a high standard of patient care.

Skills

Basic IT skills

Effective organisation and time management skills

Ability to communicate with members of the public and healthcare providers

Able to work effectively alone or part of the multidisciplinary team

Education

NVQ 2 level qualification / minimum of 4 GCSEs including English Language

Tools

Microsoft Office software including Outlook

Knowledge of eRecord, Mermaid, Casis, ERA and/or Tracking systems

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Ward Clerk

The closing date is 07 December 2025

Do you enjoy interacting with the general public? Do you possess excellent I.T. skills and have a good working knowledge of hospital computer systems? Are you a flexible team player who enjoys working in a busy environment? If so, why not join us on Ward 20

We are a well-established busy dynamic ward with a highly motivated and supportive team. We are looking for someone to join the team as a Band 2 Ward Clerk. We specialise in ophthalmology and maxillo‑facial conditions. We also take many patients from other specialities. We have a 22 bedded in‑patient ward and also 12‑24 bedded day case ward.

For further information, or to arrange an informal visit, please contact Sister Caroline Dunn on direct dial tel. no. 0191 2825520 (Mon to Fri)

• Interview Date: 18 December 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

This is a key role within the team involving all aspects of administrative work from reception/telephone duties to preparation of patient documentation for admission, ensuring the smooth running of the service. As a valued member of the team, you will benefit from working in a supportive environment, attending regular staff meetings with the opportunity for development. It is a really busy ward and you will have many opportunities for in-house and trust training to help with your role.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To provide and maintain efficient and effective administrative support to the Ward Sister/ Charge Nurse and multidisciplinary team.
• Contribute to the delivery of a consistently high standard of patient care as part of the multi‑disciplinary team.
• Ensures case notes, investigations, X‑rays and results are available for new admissions, ward rounds and multi‑disciplinary team meetings.
• To ensure that case notes are correctly maintained following departmental guidelines and compliance with legislation (Caldicott Guidelines etc). Ensuring PAS system is up to date and accurate.

Person Specification

Qualifications & Education

• NVQ 2 level qualification / experience and/or minimum of 4 GCSEs, Level 4 - 9 (A - C), including English Language, or equivalent level qualification or relevant experience.
• Competent with Microsoft Office software including Outlook; ICT Level 1 Qualification or equivalent

Skills & Abilities

• Basic IT skills
• Ability to communicate with members of the public and healthcare providers.
• Able to work effectively alone or part of the multidisciplinary team.
• Effective organisation and time management skills

Knowledge & Experience

• Previous experience working within the NHS
• Knowledge of the eRecord, Mermaid, Casis, ERA and or Tracking systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust