Ward Administrator | Lancashire & South Cumbria NHS Foundation Trust

Lancashire Care Foundation Trust; Preston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Preston is seeking Ward Administrators to provide high-quality administrative support in a new mental health unit. This role involves working closely with a multi-disciplinary team to ensure smooth admission and discharge processes and delivering a welcoming service to patients and visitors. Ideal candidates will have strong communication skills, customer service knowledge, and the ability to work flexibly. Flexible working patterns can be considered.

Benefits

Flexible working options

Qualifications

• Ability to work flexibly across various locations.
• Experience in customer service procedures.
• Confidence in dealing with a wide range of people.

Responsibilities

• Provide administrative support to the ward.
• Ensure smooth admission and discharge processes.
• Work across a 7-day shift rota.

Skills

Strong communication skills

Customer service knowledge

Problem-solving ability

Job description

Please note this vacancy does not offer sponsorship.

Water Meadow View is a new mental health inpatient unit for adults who have learning disabilities, which is due to open in late 2025 on our site in Whittingham, Preston. As we prepare to open this unit, we have an exciting opportunity for Ward Administrators to join us and support the Multi‑Disciplinary Team to deliver outstanding person‑centred care.

One of the Trust's aims is to deliver the best possible care to our patients, and this new inpatient unit will do just that. Water Meadow View will offer clinical excellence, support, and safety, with patient‑centred care at its heart.

The purpose of this role is to provide an efficient and high standard of administrative service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of data recording.

When you join us, you’ll be making a positive impact on the lives of people with a learning disability by delivering person‑centred, compassionate care, in a purpose built, co‑produced environment.

Key Responsibilities

• The post holder will be aligned to a specific ward/locality and is required to work flexibly in response to the needs of the network's administrative service providing cover on various sites as directed by their Line Manager to ensure continuity of a quality service provision.
• The post holder will work across a 7 day shift rota.
• The post holder will have knowledge of all the relevant customer service procedures applicable to this role as well as the ability to deal with non‑routine activities that arise. Problem solving is an integral part of the role.
• The role will involve contact on a daily basis with a wide range of people and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well‑being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi‑time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT.

For more details on this vacancy please review the attached job description and person specification.

This advert closes on Monday 15 Dec 2025.