Waiting Staff

Juice Hospitality Ltd; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious luxury hotel and golf resort in Scotland is seeking experienced waiting staff to enhance their service experience. The role involves maintaining high customer service standards, managing restaurant operations, and coordinating with kitchen staff. Candidates should have 2-3 years of experience in luxury hospitality, exceptional communication skills, and strong wine knowledge. The position offers a competitive salary, health benefits, and opportunities for career progression.

Benefits

Health benefits

Staff accommodation available

Meals on duty

Training and development opportunities

Staff discount across our facilities

Access to luxury resort facilities

Qualifications

• Minimum 2-3 years experience in a similar role within luxury hospitality.
• Proven track record in leading front-of-house teams.
• Strong understanding of fine dining etiquette and service standards.

Responsibilities

• Maintain exceptional standards of customer service and guest satisfaction.
• Manage restaurant operations during service periods.
• Coordinate with kitchen staff to ensure smooth service flow.

Skills

Exceptional service and communication skills

Leadership in front-of-house teams

Expert knowledge of food and wine service

Fluent English

Additional languages

Experience with POS systems

Education

WSET certification

Job description

We are a prestigious luxury hotel and golf resort nestled in the stunning Scottish Borders, offering world‑class dining experiences to our discerning guests. Our establishment combines historic charm with contemporary luxury, delivering exceptional service standards across multiple dining venues and we are busy. We are looking for experienced waiting staff with exceptional service and communication skills to add charm to our service experience.

Key Responsibilities

• Maintain exceptional standards of customer service and guest satisfaction
• Manage restaurant operations during service periods
• Handle guest inquiries and special requests with utmost professionalism
• Coordinate with kitchen staff to ensure smooth service flow
• Oversee wine service and maintain wine knowledge
• Manage reservations and special events
• Ensure compliance with health and safety regulations
• Monitor and maintain stock levels of restaurant supplies

Required Qualifications & Experience

• Minimum 2-3 years experience in a similar role within luxury hospitality
• Proven track record in leading front‑of‑house teams
• Expert knowledge of food and wine service
• Strong understanding of fine dining etiquette and service standards
• WSET certification (preferred)
• Excellent communication and interpersonal skills
• Fluent English is essential, additional languages beneficial
• Experience with POS systems and restaurant management software

Personal Qualities

• Natural leader with a passion for hospitality
• Exceptional attention to detail
• Professional appearance and demeanor
• Ability to work under pressure
• Flexible approach to working hours including evenings and weekends
• Strong problem‑solving abilities
• Customer‑focused mindset

We Offer

• Competitive salary package
• Health benefits
• Staff accommodation available
• Meals on duty
• Training and development opportunities
• Staff discount across our facilities
• Career progression opportunities
• Access to luxury resort facilities

Schedule

• Full‑time position
• Flexible scheduling including evenings, weekends, and holidays
• 40-45 hours per week

If you're passionate about luxury hospitality and ready to take the next step in your career, we want to hear from you. Please apply quoting 40850