Waiting Staff

Marston's PLC; Exeter; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading pub company in Exeter is looking for a Waiting team member to foster a vibrant atmosphere and provide exceptional customer service. The role offers flexible and part-time hours, career progression opportunities, and various employee perks including discounts on food and beverages. Experience in hospitality is preferred but not necessary, as training will be provided. Join a supportive team where your personality counts and growth is encouraged.

Benefits

30% off at all pubs, restaurants, and hotels

£4.50 meal deal option while on shift

Flexible work hours

Access to well-being support

Apprenticeship programs

Qualifications

• Passionate about providing brilliant customer service.
• Ability to create a vibrant and welcoming atmosphere.
• Willingness to learn and progress in a hospitality career.

Responsibilities

• Be the face of our pubs creating a welcoming atmosphere.
• Take orders and serve food and drinks.
• Support the wider team and assist wherever needed.
• Gain operational skills while working in a fast-paced environment.

Skills

Customer service excellence

Ability to work in a team

Upselling skills

Communication skills

Job description

Overview

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Up to £12.21 per hour • 25hrs per week • Reliable hours contract and flexible/part-time hours • Progression opportunities • Privilege card discount • Marston's Rewards

What you get from us: You'll be joining a pub company that's been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

New to hospitality? You won't be for long! Make a name for yourself in one of our pubs. Our Waiting teams are at the heart of it all, right where the magic happens. It's not just delivering delicious, quality food. It's about creating those happy, memorable moments that leaves our guests coming back for more. Whether you're an expert now or you're just starting out, we're here to help you become your absolute best.

As part of our Waiting team you'll:

• Be the face of our pubs creating and maintaining a vibrant and welcoming atmosphere.
• Be responsible for taking orders, serving and upselling our fantastic food and drinks
• Be passionate about providing brilliant customer service
• Care about the wider team, turning your hand to support wherever needed
• Gain people, marketing and operational skills whilst getting paid for it!
• Be encouraged to progress in your role whilst achieving a long-term career (if that's what you're after)

What comes next is up to you: Whether you'd like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Wellbeing: As a responsible employer, we offer professional wellbeing support to our pub and pub support centre teams including support from the Licenced Trade Charity.

Accommodation: The majority of our pub General Manager roles include optional on-site accommodation.

Award winning: Named as one of the UK\'s Top 100 employers and #1 in the pub sector for 2025, in the Financial Times UK\'s Best Employers list.

Bonus: Our pub management, operations and sales roles offer performance related bonus schemes. For our support centre teams, we offer a discretionary company bonus scheme.

Competitive salaries

Long service: We reward loyalty with awards for key anniversary milestones.

Food and drink: Our privilege card gives our people 30% discount off food and drink in our pubs. As well as access to our £4.50 refuel at work meal deal whilst on shift.

Pension scheme: All our salaried roles offer membership to a company contributory pension scheme. Hourly paid roles offer auto enrolment schemes.

Private healthcare: Some of our roles offer access to a private healthcare scheme.

High street discount: An exciting range of high street, online discounts and cash back offers are available for all.

Employee discount: All of our employees receive a 30% discount on Marston's food and hotel stays.

Training and development: We\'re passionate about growing our own talent through an extensive apprenticeship offer, dedicated L&D teams, and award winning e-learning platforms.