Waiting List Clerk / Clerical Officer Administrative Support

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare organization in Liverpool is seeking a Healthcare Assistant to manage waiting lists and provide an efficient administrative service. Candidates must have RSA 11 or equivalent and experience in service improvement systems. Ideal for those with strong interpersonal skills and the ability to present data clearly. The role involves teamwork and adherence to Trust policies.

Qualifications

• Demonstrable experience and knowledge of service improvement systems.
• Understanding of a broad range of administrative processes.
• Ability to understand local hospital systems and policies.
• Good basic numeracy skills.

Responsibilities

• Manage and monitor waiting lists per Trust policies.
• Provide efficient administrative service in line with local policies.
• Monitor DM01 reports and conduct pre-admission calls to reduce DNA rates.
• Conduct data cleansing and validate waiting lists.

Skills

Experience with service improvement systems

Good working knowledge of computers and software packages/ECDL

Excellent interpersonal skills

Ability to present data

Good negotiation skills

Education

RSA 11 or equivalent

Job description

Overview

The post holder will manage and monitor waiting lists to ensure that procedures are carried out within Trust waiting list management policies and targets. The post holder will provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures. The post holder will be monitoring DM01 reports and also conduct pre-admission/pre-attendance calling to reduce DNA rates along with data cleansing exercises and validation of the waiting list.

Responsibilities

• Manage and monitor waiting lists to ensure procedures are carried out within Trust waiting list management policies and targets.
• Provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures.
• Monitor DM01 reports and conduct pre-admission/pre-attendance calling to reduce DNA rates, along with data cleansing exercises and validation of the waiting list.
• Be a team player and cover for colleagues during absences when required.

Qualifications and Skills

• RSA 11 or equivalent; demonstrable experience and knowledge of service improvement systems; good working knowledge of computers and software packages/ECDL.
• Understanding of a broad range of administrative processes.
• Able to demonstrate an understanding of a wide range of local hospital systems/processes and policies; good basic numeracy skills.
• Excellent interpersonal skills; ability to communicate at all levels.
• Ability to present data and information in a useful and understandable format.
• Good negotiation skills.

Organisation and About the Trust

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts. The merger provides an opportunity to reconfigure services to improve quality of care and health outcomes. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital, serving a core population of around 630,000 and a catchment area of more than two million.

Important Candidate Information

Note: Under current Home Office Immigration Rules we are unable to offer right to work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 pa. Only applicants who clearly demonstrate how they meet the person specification will be shortlisted. We reserve the right to close vacancies when a minimum number of applications have been received. Applications should be made promptly.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that, due to the nature of the role, workers must be aged 18 or above on commencing in post. The Trust promotes flexible working and equality and diversity; we welcome applicants from groups currently under-represented in our workforce. DBS application costs may be recovered via salary deduction following start in post. DBS fees: standard £23, enhanced £43 ( DBS fees may vary; see current notice ). From December 2, DBS fee updates may apply. New entrants to the NHS will commence at the first pay point of the relevant band.

All staff must adhere to safeguarding policies and complete mandatory safeguarding training. The organisation supports safeguarding of children and vulnerable adults in line with statutory guidance and Local Safeguarding Policies. The Trust has a zero-tolerance approach to abuse and is committed to safeguarding.

If you have any personal requirements to participate in the recruitment process please contact Recruitment Services at 0151 706 4666 to arrange suitable measures.