Waiting List Clerk / Clerical Officer Administrative Support

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Liverpool seeks a waiting list clerk/administrative support officer to manage waiting lists, provide administrative support, and work independently within the Urology Department. Candidates should have NHS experience and knowledge of iPM. The role includes monitoring waiting lists, data cleansing, and ensuring compliance with Trust policies. Strong communication and teamwork skills are essential.

Qualifications

• Previous experience of working in the NHS.
• Extensive knowledge of iPM and knowledge of waiting list management.
• Excellent communication skills and the ability to work independently.

Responsibilities

• Manage and monitor waiting lists according to Trust policies.
• Provide effective administrative service as per local procedures.
• Conduct pre-admission calling and data cleansing exercises.

Skills

Experience of working in the NHS

Extensive knowledge of iPM

Excellent communication skills

Ability to plan own workload

Ability to work as part of a team

Job description

Overview

The opportunity has arisen for a waiting list clerk/administrative support clerical officer to join the administrative team within the Urology Department based at Aintree Hospital.

It is expected that all applicants will have previous experience of working in the NHS, extensive knowledge of iPM and knowledge of waiting list management. The successful candidate must be able to undertake all administrative duties, have excellent communication skills, plan own workload and work on own initiative, working to strict guidelines and adhering to Trust targets. You will be expected to be a team player and cover for colleagues during absences.

The post holder will manage and monitor waiting lists to ensure that procedures are carried out within Trust waiting list management policies and targets. The post holder will provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures. The post holder will monitor DM01 reports and also conduct pre-admission/pre-attendance calling to reduce DNA rates along with data cleansing exercises and validation of the waiting list.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust. The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience. The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital. It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Responsibilities

• Manage and monitor waiting lists and ensure procedures are carried out in accordance with Trust waiting list management policies and targets.
• Provide and maintain an efficient and effective administrative service in line with local policies and procedures.
• Carry out administrative duties, with excellent communication, planning of workload, and the ability to work independently within strict guidelines.
• Cover for colleagues during absences and act as a team player.
• Monitor DM01 reports and conduct pre-admission/pre-attendance calling to reduce DNA rates, perform data cleansing exercises and validate waiting lists.

Qualifications and Skills

• Experience of working in the NHS.
• Extensive knowledge of iPM and waiting list management.
• Excellent communication skills; ability to plan own workload and work on own initiative while adhering to Trust targets.
• Ability to work as part of a team and cover for colleagues as needed.

Contact details

For further details / informal visits contact:

Name: Sarah Green
Job title: Office Manager
Email: [e-mail]
Telephone: [phone]

Lesley Whittle
Telephone: [phone]