Waiter/Waitress - Rotunda Bar & Lounge

Four Seasons Hotels Limited; City Of London; On-site; GBP 31,000 - 37,000; Full time

Job summary

A prestigious luxury hotel in London is seeking a Waiter/Waitress to provide exceptional food and beverage service to guests. You will guide guests through the menu, ensuring their dining experience reflects high standards. The ideal candidate has at least 1 year of experience in a similar role and excellent communication skills. A proactive attitude and attention to detail are essential. This role offers a competitive salary and numerous benefits including career development opportunities.

Benefits

£36,500 package including hotel service charge and salary

40-hour working week

Up to 20 complimentary nights at any Four Seasons Hotels or Resorts

Free meals while on duty

Holiday entitlement increases with length of service up to 33 days

Employee Experience events

Qualifications

• A minimum of 1 year of experience in a similar role within a luxury hotel or high-end restaurant environment.
• Strong knowledge of food and beverage, including wine and cocktail pairings.
• A proactive and professional attitude, with a keen eye for detail and service quality.

Responsibilities

• Providing an attentive and personalised food and beverage service to guests.
• Confidently guiding guests through the menu and offering recommendations.
• Ensuring tables are properly set up and maintained throughout service.

Skills

Excellent communication skills

Knowledge of food and beverage

Interpersonal skills

Job description

As a Waiter/Waitress, you will play a key role in creating memorable moments for our guests by delivering exceptional service with warmth and professionalism.

Responsibilities

• Providing an attentive and personalised food and beverage service to guests.
• Confidently guiding guests through the menu, offering recommendations and answering any questions about food, wine and cocktail selections.
• Ensuring tables are properly set up and maintained throughout service.
• Communicating effectively with the kitchen and bar teams to ensure timely and accurate orders.
• Maintaining cleanliness and organisation of the service areas.
• Delivering a seamless and engaging dining experience that reflects the Four Seasons standards of excellence.

Qualifications

• A minimum of 1 year of experience in a similar role within a luxury hotel or high‑end restaurant environment.
• Strong knowledge of food and beverage, including wine and cocktail pairings.
• Excellent communication and interpersonal skills, with a natural flair for engaging with guests.
• A proactive and professional attitude, with a keen eye for detail and service quality.
• All candidates must have the right to work in the UK.

About Four Seasons culture

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Set in the heart of the city, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London's historic past, alongside its exhilarating present. As impressive inside as out, this famous five‑star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Mei Ume (Chinese/Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).

Benefits

• £36,500 package including hotel service charge and salary
• 40‑hour working week
• Excellent training and career development opportunities
• Up to 20 complimentary nights at any Four Seasons Hotels or Resorts around the world with years of service
• Free meals at Pepys while on duty, including fruits, coffee/tea and fizzy drinks available throughout the day
• Up to 2 paid Wellness Days per year
• Holiday entitlement increases with length of service up to 33 days
• Free life insurance while on duty
• Bupa Dental and MediCash plan available
• Opportunities to build a successful global career
• Season Ticket Loan & Cycle to Work scheme
• Free uniform dry cleaning
• Employee Experience: Annual themed employee party and various social, charitable, and sporting events
• Access to Wagestream – a salary advance benefit
• Employee Recognition Programmes
• …and many more surprises to discover!

Schedule and Hours

Candidates must be able to work mornings, evenings, and weekends as the restaurant is open for breakfast, lunch, and dinner.