Waiter/ Waitress - Bullring, Birmingham

TOCA Social; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

An innovative dining and entertainment venue in Birmingham is looking for a Hospitality Champion to deliver memorable guest experiences. Responsibilities include greeting guests, taking orders, and supporting the kitchen team. Candidates should be reliable, quick learners passionate about providing high-quality service. Flexible hours with a competitive rate of £12.21 per hour plus benefits.

Benefits

£12.21 per hour plus service charge

Complimentary TOCA games

Discounts on F&B

Free meal on shift

Teammate Assistance Programme

Great progression opportunities

Qualifications

• Punctual and reliable individual.
• Quick learner in a fast-paced environment.
• Willingness to make people happy.

Responsibilities

• Greeting & supporting guests to provide a best-in-class experience.
• Taking guest orders and delivering food and drinks.
• Managing cloakroom and boot room as needed.

Skills

Great attitude and work ethic

Ability to work under pressure

Passion for delivering top-quality experiences

Job description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it's set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas, and Mexico in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you'll quickly fall in love with our concept!

Benefits:

• £12.21 per hour plus service charge!
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

Job Highlights:

Location: TOCA SOCIAL, THE BULLRING, 11 St Martin's Walk, Birmingham B5 4BU

Reports to: Hospitality Manager

Hours Required: 10/15 per week. Candidates must be flexible to work evenings and weekends.

The dynamic role of a Hospitality Champion means no two days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences. We're passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments as needed.

Role Scope & Responsibilities:

• Greeting & supporting guests through their journey to provide a best-in-class experience
• Taking guest orders, delivering food and drinks, and checking in with guests
• Conducting box demos and delivering steps of service to the TOCA Social standards
• Handling guest inquiries and bookings in person and via phone and upselling where possible
• Managing our cloakroom and boot room as needed
• Walking guests through our F&B offering and making recommendations
• Having an eye for opportunity to exceed expectations in a positive, surprising, and delightful manner
• Ensuring guest-facing areas are clean and presentable at all times
• Assisting guests with transactions efficiently and being accountable for all transactions
• Providing clear and concise communication to teammates to minimize disruption to guests
• Ensuring all items/stock are replenished and available to guests
• Supporting kitchen and bar teams when necessary, e.g., preparing food, making cocktails
• Following all health & safety and allergy procedures
• Providing basic tech troubleshooting
• Being flexible in covering a range of duties as needed

Qualifications & Experience:

• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast-paced environment
• Passionate about delivering top-quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get involved in other departments and tasks