Waiter/ess - Food & Drink

Hotel Indigo; City Of London; On-site; GBP 26,000; Full time

Job summary

A vibrant hotel restaurant in West London is seeking a passionate Waiter/Waitress to create memorable guest experiences. The ideal candidate will have previous experience in hospitality, strong communication skills, and the ability to work flexible shifts. Responsibilities include greeting guests, taking orders, and ensuring a high standard of service. The role offers a competitive annual salary of £25,700 along with generous perks including discounts, complimentary stays, and a supportive team environment.

Benefits

Pension with company contributions

50% discount in all restaurants and spa treatments

Complimentary stay after passing probation

Employee assistance programme

Free meals on duty

Discounts on benefits platform

Qualifications

• Previous experience as a restaurant server or hospitality team member.
• Right to work in the UK and fluency in English.

Responsibilities

• Greet guests, take orders, and serve food and drinks.
• Recommend menu items and accommodate special requests.
• Keep your section clean and ready for service.
• Work closely with kitchen and bar teams.
• Follow hygiene and safety procedures.

Skills

Strong communication skills

Customer service

Flexibility to work shifts

Basic food hygiene knowledge

Guest-first mindset

Job description

Great service starts with a smile and ends with a memory.

At Hotel Indigo K West Shepherd’s Bush, we believe in more than just serving food, we serve up experiences, conversations, and moments that make our neighbourhood shine. As a Waiter/Waitress, you’ll be the warm welcome, the trusted recommender, and the reason guests come back for more. If you bring energy, charm, and pride in what you do, this could be the start of your next great story. So come and join our pre‑opening team, as we get ready to open our doors!

What’s Our Story?

Hotel Indigo is inspired by the neighbourhood and at our hotel that means bold, creative, and connected to the local rhythm. Our restaurant reflects that same energy. Whether it’s a working breakfast, a weekend brunch, or a buzzing dinner service, we create memorable experiences with every plate served and every guest interaction.

Here’s what you can look forward to as our Waiter/Waitress:

Annual salary: £25,700

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Be the face of the restaurant: Greet guests, take orders, and serve food and drink with confidence and flair, always with a genuine smile.
• Create moments: Recommend menu items, accommodate special requests, and anticipate guest needs to create a personalised and seamless experience.
• Support the flow: Keep your section clean, stocked, and ready for service, supporting with opening/closing tasks and helping team members as needed.
• Stay in sync: Work closely with the kitchen and bar teams to deliver timely, accurate, and polished service.
• Keep it spotless: Follow hygiene and safety procedures to keep the restaurant clean and compliant at all times.

What’s Your Story?

You’re confident, friendly, and passionate about hospitality. You care about the details and love creating positive guest interactions. To thrive in this Waiter/Waitress role, you’ll ideally bring:

• Previous experience as a restaurant server, waiter/waitress, or hospitality team member
• Strong communication skills and a warm, professional attitude
• Flexibility to work shifts including evenings, weekends, and holidays
• A basic understanding of food hygiene and service standards
• Right to work in the UK and fluency in English
• A guest‑first mindset and desire to be part of a supportive, upbeat team

If you’re ready to bring great food and even greater service to one of West London’s most creative hospitality spaces, we want to hear your story. Join us as Waiter/Waitress at Hotel Indigo K West Shepherd’s Bush and help us serve something truly unforgettable every time.