Waiter/ess Churchill Bar - Flexi Hours

Hyatt Hotels Corporation; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A global hotel brand is seeking a Waiter/ess for the Churchill Bar role in London. This position requires excellent communication skills and a background in premium hospitality. Responsibilities include welcoming guests, maintaining service standards, and ensuring guest satisfaction. The successful candidate will enjoy various benefits, such as complimentary stays and ongoing development opportunities. Join a team committed to creating memorable experiences and enhancing guest enjoyment.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

Uniform provided and laundered

Life Assurance

Continuous learning and development opportunities

Qualifications

• Previous experience in a similar role within the premium hospitality segment preferred.
• Natural ability to anticipate guest needs.
• Ability to create memorable experiences.

Responsibilities

• Provide a warm and friendly welcome to all guests.
• Stay knowledgeable about all menu items.
• Follow departmental standard operating procedures to maintain high service standards.
• Control service quality and guest satisfaction.

Skills

Excellent communication skills

Interpersonal skills

Product knowledge

Guest service orientation

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, many of which have been recently refurbished, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal British dishes and Afternoon Tea at The Montagu and snacks and cocktails at award-winning Churchill Bar & Terrace.

Flexi Hours

At Hyatt, there’s a home for every stage of your career. With Flexi‑Hours, you are in control of your schedule. We will let you know what shifts are available, and you simply let us know which ones are convenient for you. This is a great way to earn extra money and develop new skills in your free time. You might even discover a career you didn’t know existed.

Schedule

Available working hours will vary each week, and can range anywhere from 0 to 40 hours.

Duties and responsibilities related to the Waiter/ess – Churchill Bar role

• Provide a warm and friendly welcome to all guests, creating a welcoming atmosphere from the moment they arrive.
• Stay knowledgeable about all menu items, including daily specials and promotions, to communicate effectively with guests.
• Have excellent product knowledge and be able to make recommendations to guests.
• Follow departmental standard operating procedures to maintain high service standards.
• Control and analyse service quality, guest satisfaction, sanitation, cleanliness and hygiene.
• Deliver the outlet concept, ensuring every aspect of the operation stays true to this concept as advised by the manager.

About You

Previous experience in a similar role within the premium hospitality segment is preferred. You have excellent communication and interpersonal skills, with a natural ability to anticipate guest needs and go above and beyond to create memorable experiences.

Benefits of the Waiter/ess – Churchill Bar role include

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty in our colleague restaurant.
• Uniform provided and laundered complimentary.
• Life Assurance.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever‑growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for this Waiter/ess – Churchill Bar role and start your journey with Hyatt Hotels!