Waiter/ess

Food & Drink; Greater London; On-site; GBP 26,000; Full time

Job summary

A leading hotel in London seeks a competent Waiter/Waitress to deliver excellent service and create memorable guest experiences. Ideal candidates will have a warm, professional attitude, previous hospitality experience, and a passion for customer interaction. The role includes responsibilities such as greeting guests, taking orders, and ensuring a clean and welcoming environment. Competitive annual salary of £25,700 along with perks like 50% restaurant discount and healthcare benefits are offered.

Benefits

Pension with company contributions

50% discount in all restaurants

Complimentary stay after passing probation

Healthcare cash plan

Free meals on duty

Qualifications

• Previous experience as a restaurant server or hospitality team member is preferred.
• Confident, friendly, and passionate about hospitality.
• Right to work in the UK and fluency in English.

Responsibilities

• Greet guests, take orders, and serve food and drink.
• Recommend menu items and accommodate special requests.
• Keep your section clean, stocked, and ready for service.

Skills

Strong communication skills

Flexibility to work shifts

Basic understanding of food hygiene

Job description

Great service starts with a smile and ends with a memory.

At Hotel Indigo K West Shepherd’s Bush, we believe in more than just serving food, we serve up experiences, conversations, and moments that make our neighbourhood shine. As a Waiter/Waitress, you’ll be the warm welcome, the trusted recommender, and the reason guests come back for more. If you bring energy, charm, and pride in what you do, this could be the start of your next great story. So come and join our pre-opening team, as we get ready to open our doors!

What’s Our Story?

Hotel Indigo is inspired by the neighbourhood and at our hotel that means bold, creative, and connected to the local rhythm. Our restaurant reflects that same energy. Whether it’s a working breakfast, a weekend brunch, or a buzzing dinner service, we create memorable experiences with every plate served and every guest interaction.

Benefits

Annual salary: £25,700

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probationIHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Be the face of the restaurant: Greet guests, take orders, and serve food and drink with confidence and flair, always with a genuine smile.
• Create moments: Recommend menu items, accommodate special requests, and anticipate guest needs to create a personalised and seamless experience.
• Support the flow: Keep your section clean, stocked, and ready for service, supporting with opening/closing tasks and helping team members as needed.
• Stay in sync: Work closely with the kitchen and bar teams to deliver timely, accurate, and polished service.
• Keep it spotless: Follow hygiene and safety procedures to keep the restaurant clean and compliant at all times.

What’s Your Story?

You’re confident, friendly, and passionate about hospitality. You care about the details and love creating positive guest interactions. To thrive in this Waiter/Waitress role, you’ll ideally bring:

• Previous experience as a restaurant server, waiter/waitress, or hospitality team member
• Strong communication skills and a warm, professional attitude
• Flexibility to work shifts including evenings, weekends, and holidays
• A basic understanding of food hygiene and service standards
• Right to work in the UK and fluency in English
• A guest‑first mindset and desire to be part of a supportive, upbeat team

If you’re ready to bring great food and even greater service to one of West London’s most creative hospitality spaces, we want to hear your story. Join us as Waiter/Waitress at Hotel Indigo K West Shepherd’s Bush and help us serve something truly unforgettable every time.