Vulnerable Customer Specialist

First Response Finance Ltd; Leigh; Hybrid; GBP 27,000 - 37,000; Full time

Job summary

A leading vehicle finance company in Leigh is seeking a proactive customer service professional to manage customer accounts through telephone communications. Responsibilities include making and receiving calls, understanding financial agreements, and providing sound solutions for customers. The position offers a starting salary of £27,955, moving up to £36,261 after three years, with potential for bonuses. A hybrid work model is available at the discretion of the line manager.

Qualifications

• You must have the permanent right to work in the UK.

Responsibilities

• Handle inbound and outbound calls for customer accounts.
• Understand customers' financial situations and make sound decisions.
• Communicate payment plans clearly to customers.

Skills

Team Player

Proactiveness

Resilience

Great Communication

Job description

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND we're proud of it! You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness,health,and work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

Pay and Benefits

• A starting salary of £27,955 moving to £36,261after three years,along with an annual company bonus scheme
• Working Monday to Friday with one Saturday per month
• Hybrid working at your line manager’s discretion
• And many more!

Key Requirements

• A genuine 'Team Player', working collaboratively with your colleagues and our customer base
• You will be proactive, someone who takes responsibility for their learning and managing of themselves, a forward thinker with a real drive to give their best and make a positive difference, and can see the bigger picture
• Someone who is resilient, who isn't afraid to make big decisions, and living by our one of our operating principles: 'make mistakes and learn from them'

Key Responsibilities

• This busy role will be telephone based, taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
• You will demonstrate the ability to understand a customers’ financial situation understand the complexity of finance agreements, and make sound decisions to ensure a good customer outcome
• Be a great communicator with our customers, explaining things such as payment plans that you have calculated with them

To apply for this position

• You must have the permanent right to work in the UK

Additionally, you’ll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!