Volunteer Services Manager

Kent Hospital; Warwick; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare facility in Warwick seeks a Volunteer Services Manager to develop and expand a robust volunteer program. This role involves leading community engagement initiatives and managing volunteer talent. Ideal candidates will have a Bachelor’s degree and 3-5 years of relevant experience, particularly in a healthcare setting. The focus is on enhancing patient experiences through effective volunteer programs.

Qualifications

• 3-5 years of experience in operations management, volunteer management, or community engagement.
• Experience in a healthcare or hospital setting is preferred.
• Demonstrated success in sourcing and retaining talent or volunteers.

Responsibilities

• Lead the development and expansion of the volunteer program.
• Design and deploy innovative volunteer programs.
• Co-chair the Patient and Family Advisory Council and implement feedback improvements.

Skills

Leadership

Community engagement

Volunteer management

Program coordination

Talent acquisition

Education

Bachelor's degree in Healthcare Administration or related field

Job description

Overview

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The Volunteer Services Manager is a dynamic and strategic leader responsible for the ground-up revival, development, and expansion of a robust, system-wide volunteer program at Kent Hospital. This individual acts as the chief architect of volunteer engagement, creating a vibrant corps of passionate community members dedicated to enhancing the patient and family experience.

The Manager designs and deploys innovative, demand-driven volunteer programs that provide meaningful support to the Emergency Department, Inpatient units, Outpatient clinics, and Surgical services. A key leadership function of this role includes co-chairing the hospital\'s Patient and Family Advisory Council (PFAC), translating patient feedback into actionable improvements. This position is central to sourcing, managing, and inspiring our volunteer talent to ensure their contributions are seamlessly integrated and highly impactful across all hospital service lines.

Responsibilities

• Lead the revival, development, and expansion of a system-wide volunteer program at Kent Hospital.
• Architect volunteer engagement initiatives and build a vibrant volunteer corps.
• Design and deploy demand-driven volunteer programs supporting the Emergency Department, Inpatient units, Outpatient clinics, and Surgical services.
• Co-chair the hospital\'s Patient and Family Advisory Council (PFAC) and translate patient feedback into actionable improvements.
• Source, manage, and inspire volunteer talent to ensure contributions are integrated and impactful across service lines.

Job Qualifications

• Bachelor\'s degree in Healthcare Administration, Business Administration, Communications, Human Resources, or a related field is preferred.
• A minimum of three to five years of progressive experience in operations management, volunteer management, program coordination, community engagement, or talent acquisition is required.
• Experience within a healthcare or hospital setting is strongly preferred.
• Demonstrated success in sourcing, recruiting, and retaining talent or volunteers is essential.

Care New England Health System (CNE) and its member institutions唯utler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center預re trusted organizations fueling the latest advances in medical research, attracting the nation痴 top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.