Volunteer Patient & Carer Feedback Support

PENNINE CARE NHS FOUNDATION TRUST; Ashton-under-Lyne; On-site; GBP 10,000 - 40,000; Full time

Job summary

A health services organization is looking for volunteers to support their patient feedback team by gathering insights from service users. Ideal candidates should be friendly, have good listening skills, and possess a good telephone manner. This role is crucial for improving the services offered to the community and provides a valuable experience in the healthcare sector.

Qualifications

• DBS Level for this role is: Standard.
• Must enjoy listening to people's experiences.
• Ability to listen without judgement.

Responsibilities

• Contact people to capture their feedback on services.
• Listen to experiences and ask appropriate questions.
• Record experiences on agreed templates.

Skills

Friendly and enthusiastic

Good telephone manner

Good understanding of confidentiality

Good listening skills

Empathy

Ability to relate to diverse backgrounds

Computer proficiency

Job description

Overview

We are passionate about gathering feedback from people who use our services. This role will help us to do this and continue to improve and develop the services we offer. If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you! The role is intended to support our patient feedback team and enhance the service they offer.

Responsibilities

• Contact people who use services, their families and carers by telephone to capture their feedback on using a specific service.
• Listen to people as they talk about their experience, ask appropriate questions and record the person\'s own words.
• Record people\'s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback.
• Send the feedback to the feedback team for collation.

Requirements

• DBS Level for this role is: Standard
• To be friendly and enthusiastic.
• A good telephone manner.
• A good understanding of confidentiality
• To enjoy listening to people and have good listening skills.
• To be able to listen to other people\'s experience without judgement.
• To be able to empathise with another person\'s needs and situation.
• To be able to relate to people from a wide range of backgrounds.
• To be able to use a computer

About Pennine Care NHS Foundation Trust

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop. Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We\'re really proud of our #PennineCarePeople and do everything we can to make sure we are a great place to work. We want our volunteers to reflect the diversity of the people we support, and we encourage and welcome applications from people across all our communities.

Volunteer Recruitment

Applying to become a volunteer may seem a little daunting for some people however, the volunteer service is here to guide and support you through the process. Please be aware that due to the robust process, recruitment can sometimes take a few weeks. Throughout the process you will have informal meetings with us and the service where you will be volunteering.

What we will require you to do

• Complete an identity check (ID)
• Complete a Disclosure and Barring Service (DBS) Check
• Complete an Occupational health assessment
• Provide details for two references
• Complete relevant training

DBS checks for volunteers are free and the level of check is dependent on the role you are undertaking. We encourage applicants to join the DBS Update Service which is also free for volunteers. You can find information on the DBS Update Service here: www.gov.uk/dbs-update-service

We look forward to you joining us and making a difference.