Volunteer - Meet & Greet (Café)

NHS; Kendal; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local healthcare provider is seeking volunteers for the Meet & Greet role at Westmorland General Hospital. As a volunteer, you will assist in creating a welcoming hospital environment, help transport patients, and guide visitors. This role is crucial in providing support to hospital staff and ensuring a positive experience for patients and their families. This is a volunteer position; no salary is offered. The closing date for applications is 22 January 2026.

Qualifications

• Experience in working with others.

Responsibilities

• Assist in providing a welcoming hospital environment.
• Help transport patients to and from appointments.
• Guide patients and visitors around the hospital.

Job description

Volunteer - Meet & Greet (Café)

The closing date is 22 January 2026

Westmorland Tea Bar Meet and Greet Volunteer, positions available at Westmorland General Hospital. Volunteers play a very important role in the NHS. Working in a range of settings and providing a variety of services alongside paid staff, volunteers are often a key part of patient services.

Main duties of the job

Main purpose of role: To assist in the provision of a welcoming and accommodating hospital environment and to support the café, food and drink service.

Main tasks/overview of responsibilities

To provide guidance and way finding to patients, visitors and staff around the main hospital site. To assist with the transportation of patients to and from appointments across the hospital site. To assist patients in obtaining basic information about the hospital and their appointment. To assist in the hospital environment ensuring it's equipped to accommodate patients and visitors.

About us

We operate from three main hospitals – Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, daycase and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Our community services for adults are provided in people's homes, community centres, clinics, GP Practices, community hospitals and our main hospitals. Our aim is to work with people to help them remain independent, improve their health and manage their conditions through high quality care, advice and support.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website: https://www.uhmb.nhs.uk/

Person Specification

Experience

• Experience in working with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust

Depending on experience. No salary - volunteer role.