Volunteer Criminal Justice Recovery Support

Change Grow Live; Liverpool; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community support organization in Liverpool is seeking a Criminal Justice Support Volunteer to assist service users in their recovery journey. In this role, you'll provide administrative support, help manage appointments, and ensure effective communication with service users and agencies. Training and support will be provided, offering a unique opportunity to make a difference in the community. This volunteer position requires you to be at least 18 years old and undergo a DBS check.

Qualifications

• Must be at least 18 years old to apply.
• Ability to engage positively with people from varied backgrounds.
• Willingness to undergo a Disclosure and Barring Service (DBS) check.

Responsibilities

• Support the team in communication with service users and agencies.
• Provide information and signposts to service users.
• Maintain accurate records and assist in appointment management.

Skills

Communication skills

Organizational skills

Ability to work in a team

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Overview

We are a free and confidential service for adults (18+) in Liverpool who are experiencing difficulties with substances.

We believe everyone has the ability to make positive changes. We work with individuals, families, carers, and professionals to offer support that's right for you.

Whether you need one-to-one help, group sessions, or access to medication and treatment, we're here for you.

Volunteers play a crucial role in helping us bring our vision to life and deliver our services effectively. Their dedication strengthens the quality, reach, and accessibility of our support, allowing us to help even more people.

Responsibilities

At River you will support people to help them change the direction of their life, grow as an individual, and live life to its full potential. As a Criminal Justice Support Volunteer, you will be working in close collaboration with Criminal Justice Recovery Coordinators and Criminal Justice Services. You will be assisting Criminal Justice Recovery Coordinators in their caseload management, supporting the service user through their community order or licence conditions. This can include completing assessments, risk management plans, support in facilitating groups and undertaking one to one work.

This is an exciting opportunity which will allow you to gain experience of working within both the Recovery Coordinators and criminal justice fields. You will be part of a supportive team and will receive comprehensive training and guidance to develop within the role. This is rewarding role where you can make a real difference to the lives of others.

Key Activities

• Support the team to ensure that telephone calls and visits from service users, outside agencies and RIVER staff are dealt with promptly and courteously.


• Provide service users with basic advice about the services and signpost them where appropriate


• To ensure that admin, record-keeping and communication within the project are maintained.


• Support the team in managing/booking appointments via the electronic diary system


• Send outgoing letters to service users and partner agencies


• Maintain general office administrative duties such as filing, photocopying and scanning


• Maintain accurate records of all contacts on our case management systems

This role is based in our busy city centre hub.

Please see RD for full details about this role.

• Interviews: Will take place towards the last two weeks of February 2026


• Training: Will start on the third week of March (1 day per week for - 6 weeks).

Closing Date

17/1/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Alison Fleet | [e-mail] | 07471593468

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.