Volunteer Community Welfare Responder

www.healthjobsuk.com - jobboard; Wales; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare service provider is inviting applications for the role of Community Welfare Responder (CWR) within their team. This volunteer position supports the delivery of urgent care by providing clinical observations and welfare support to patients. Ideal candidates will have a full driving licence, be over 18, and passionate about community service. Successful applicants will receive comprehensive training and attend onboarding events aimed at preparing them for this important role in their area's emergency response initiative.

Benefits

Comprehensive training

Community involvement

Qualifications

• Must possess a full UK driving licence and have access to a vehicle.
• Be at least 18 years old and physically fit.
• Able to work well under pressure and remain calm in emergencies.

Responsibilities

• Provide clinical observations and welfare support to patients in the community.
• Respond to emergency calls and supply clinical information to remote clinicians.
• Attend training and onboarding events for volunteers.

Skills

Ability to work under pressure

Community minded

Physical fitness

Job description

Employer Welsh Ambulance Service University NHS Trust Employer type NHS Site All Wales - Training available across Wales Town All Wales - Training available across Wales Closing 31/01/2026 08:00

Voluntary

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Job overview

Volunteer Opportunity within the Welsh Ambulance Service NHS Trust

This is an exciting opportunity to become a Community Welfare Responder.

Community Welfare Responders

Community Welfare Responder (CWR) volunteers are trained and equipped to support the Welsh Ambulance Service NHS Trust (WAST) delivery of urgent care for patients and service users in their community. CWRs are enabled to provide clinical observations and welfare support to patients/service users. CWRs will also be trained in basic lifesaving skills and use of an automatic external defibrillator (AED). This is integral for strengthening the WAST contribution to community resilience.

Main duties of the job

CWRs in Wales are volunteers who donate their spare time to attend appropriate emergency calls and provide accurate and up-to-date clinical information to remote clinicians in our Ambulance Control Centres. The remote clinician will then supplement their clinical assessment with the information provided by the CWR and determine the most appropriate care plan for that patient.

Our CWRs are alerted to an emergency call via a handheld mobile device from one of our three Regional Ambulance Control Centres. Our volunteers will drive to the address of the incident, under normal road conditions, and will always adhere to the Highway Code. Our volunteers will not be permitted to drive under emergency conditions or use blue lights.

The role of the CWR is an initiative under the Connected Support Cymru project, and an integral part of our long-term strategic ambition in ‘Delivering Excellence’. The CWRs play a key role to ensure that patients receive the right advice and care, in the right place, every time.

Working for our organisation

Who can apply?

You do not need to have any previous medical training to become a Community Welfare Responder (CWR). We will provide full training and encourage anyone who has the time and desire to help and give back to their community to apply.

• Possess a full UK driving licence (max 3 penalty points) and have access to a vehicle.
• Be 18 or over
• Be physically fit
• Work well under pressure and remain calm in an emergency
• Be proud of their community and want to give something back
• Have free time to spare

If this is something that interests you, then we would love to hear from you!

What happens if my application is successful?

Should your application be successful, you will be invited to a CWR onboarding event date to be confirmed.

During the recruitment event we will be holding a short presentation followed by an informal discussion to get to know each candidate and their suitability to become a CWR.

The CWR training course will comprise of two full days of training dates to be confirmed

All new volunteers MUST be able to attend the recruitment event and both training dates

Detailed job description and main responsibilities

All new volunteers will undertake an enhanced DBS check and ID check; occupational health clearance and two-character references will also be required. Each new learner will be given access to eLearning modules and pre-learning material which must be completed prior to the commencement of the course.

During the course a network of WAST support staff will train volunteers in life saving skills and how to use the equipment available to our CWRs to perform their role. On successful completion of the course, you will be supported by CWR Mentors, to allow you to integrate and start using your newly acquired skills by responding to calls in your community.

You need not be a UK or Republic of Ireland national; those without UK or RoI nationality will need to obtain a Health and Care Visa or Skilled Worker Visa unless they have permission to work through another route. Non‑UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route.

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name: Jennifer Edwards
Job title: Swyddog Cymorth - Gwirfoddoli / Support Officer - Volunteering
Email: [e-mail]
Telephone: [phone]
Additional information: Please contact our regional Support Officers for further details.

Please contact our regional Support Officers on the contact details below.