Voids Officer DLO

Karter Thomas; Bedford; On-site; GBP 52,000; Full time

Job summary

A leading housing organization in the United Kingdom is seeking an experienced Voids Officer to oversee a large trade team in managing void refurbishment programs. The successful candidate will ensure empty homes meet quality standards efficiently while adhering to health and safety guidelines. This permanent role is field-based and offers a salary of £51,400 for a 37-hour work week, focusing on budget management and continuous service improvement.

Qualifications

• Experience in managing trade teams and void refurbishments.
• Strong knowledge of health and safety legislation.
• Ability to manage budgets and drive continuous improvement.

Responsibilities

• Manage and coordinate a large in-house trade team to deliver void works.
• Conduct full property surveys and specify required works.
• Ensure compliance with health and safety legislation.

Job description

About the Role

We are seeking an experienced Voids Officer to lead and manage a large trade team within our clients Direct Labour Organisation (DLO). This role is pivotal in delivering a high-quality void refurbishment programme, ensuring empty homes are brought up to standard efficiently and cost‑effectively. You will oversee day‑to‑day operations, manage budgets, and drive continuous improvement across the voids service.

Key Responsibilities

• Manage and coordinate a large in‑house trade team (16+ staff) to deliver void works.
• Conduct full property surveys (pre‑ and post‑inspections) and specify required works.
• Ensure compliance with health and safety legislation and foster a positive safety culture.
• Monitor performance, budgets, and quality standards to achieve value for money.
• Resolve complaints and contractual issues effectively.
• Prepare estimates, tender documentation, and manage works orders.
• Drive innovation and continuous improvement within the voids service.
• Participate in the out‑of‑hours management rota (including weekends).

Location: Norfolk (Field‑based)

Salary: £51,400

Hours: 37 per week, Monday‑Friday

Contract: Permanent