Voids Manager

Saxon Weald; Horsham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A housing organization in Horsham seeks a Voids Manager to lead their Empty Homes service, ensuring that vacant properties meet lettable standards for new customers. The role involves managing a trade team, performing inspections, and monitoring KPIs to improve performance. Successful candidates should have experience in team management in a construction environment, effective communication skills, and a solid understanding of health and safety regulations. Hybrid working options are available.

Benefits

Excellent employer pension contributions up to 12%

Life assurance 4 x annual salary

Cashback on medical expenses

EV salary sacrifice scheme

Employee Assistance Programme

Gym discounts

Cycle to work scheme

Loyalty scheme for long-serving colleagues

Qualifications

• Demonstrated experience in successfully managing a team.
• Ability to build strong relationships internally and externally.
• Confident in using IT systems for monitoring performance.

Responsibilities

• Lead and motivate an in-house trade team.
• Monitor performance through KPIs and carry out inspections.
• Manage health & safety and resolve customer complaints.

Skills

Team management in construction

Effective communication

Customer service focus

Budget management

Data analysis

Health & Safety knowledge

Job description

Overview

We re looking for a Voids Manager to lead our Empty Homes service. In this key role, you ll make sure vacant properties are turned around quickly, meet our lettable standard, and are ready for new customers helping us reduce rent loss and deliver great outcomes. You ll do this by leading and motivating an in-house trade team, supported at times by trusted contractors, to help us achieve our purpose of enabling positive life chances by providing safe and secure homes. You will monitor performance through KPI's, carry out inspections, manage health & safety, resolve customer complaints, and us data to drive improvement. For full details of responsibilities, please see the attached role profile.

Qualifications

• Have demonstrated experience in successfully managing a team of people in a construction or repairs environment.
• Act as a role model to a trade team, upholding our values and leading by example.
• Be an effective communicator, able to build strong relationships internally and externally.
• Put customers first and deliver a high-quality, reliable service.
• Be confident in using IT systems and analysing data to monitor performance.
• Have a good understanding of budget management
• Have a good understanding of contractor management
• Have a good understanding of Health & Safety legislation and practice.

Benefits

• Excellent employer pension contributions up to 12% with salary sacrifice options.
• Life assurance 4 x annual salary.
• Cashback on day-to-day medical expenses (dental, opticians, physiotherapy).
• EV salary sacrifice scheme after qualifying period.
• Employee Assistance Programme, gym discounts and cycle to work scheme.
• Loyalty scheme for long-serving colleagues including increased annual leave.
• Hybrid working available with head office in Horsham.

If you re enthusiastic about turning empty homes into places people love and want to make a real difference, we d love to hear from you. Even if you don t meet every requirement, apply anyway we value people who share our purpose and bring fresh ideas. We particularly welcome applications from women, who are under-represented in our trade teams.

About Saxon Weald

We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire).