VodafoneThree - Event Technical Authority

Vodafone; Glasgow; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading telecommunications provider in Glasgow is seeking an Event Technical Lead to provide round-the-clock support for technical incidents. You will work directly with customers and cross-functional teams, ensuring quick resolutions and exceptional service. Ideal candidates have strong technical expertise in telecommunications and experience with ITIL practices. This role offers a chance to make a real impact within the organization.

Qualifications

• Strong technical expertise in telecommunications products and services.
• Comprehensive understanding of customer service operations.
• An understanding of operational support functions.
• Proven experience in supporting customers' in-life technical requirements.
• A recognised networking qualification such as TCP / IP.
• Experience in legacy transmission technologies (PDH and SDH).

Responsibilities

• Provide round-the-clock support for high-severity faults.
• Join calls with customers to share technical updates.
• Lead investigations during real-time issues.
• Support technical requirements in ITIL processes.

Skills

Technical expertise in telecommunications

Customer service operations

ITIL practices

Networking qualification (TCP/IP)

Legacy transmission technologies (PDH and SDH)

Job description

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

What you’ll do

As an Event Technical Lead, you’ll be part of a dedicated rota of Technical Event Leads, providing round-the-clock support and stepping in to take charge when complex or high-severity faults arise. You’ll keep a close eye on customer incidents and work hand-in-hand with cross‑functional teams to make sure issues are resolved quickly and effectively.

Each day, you’ll join calls with customers, suppliers, and key stakeholders to share technical updates and keep communication flowing. When real-time issues or major incidents crop up, you’ll be the go‑to person, leading investigations and guiding the team to resolution.

You’ll also be a key voice for our customers within Vodafone, working closely with internal technical teams to make sure their needs are front and centre. Whether it’s supporting live environments or collaborating with Design, Sales, and Service Management teams, you’ll help deliver top‑tier service.

And when it comes to ITIL processes, you’ll be right there—supporting technical requirements across the board and helping to drive our Service Strategy forward, from transition to full operation.

Who you are

• Strong technical expertise in telecommunications products and services, with a focus on network infrastructure and customer‑facing solutions.
• Comprehensive understanding of customer service operations, with a strong focus on delivering exceptional user experiences
• An understanding of operational support functions, with a strong emphasis on ITIL‑aligned practices such as Incident Management and Problem Management.
• Proven experience in supporting customers' in‑life technical requirements.
• A recognised networking qualification such as TCP / IP.
• Experience in legacy transmission technologies (PDH and SDH).