Visual Merchandiser, High St Kensington

H&M; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading fashion retailer in Greater London is seeking a Visual Merchandiser to elevate the in-store customer experience by executing brand visual guidelines and enhancing product presentation. The ideal candidate has a strong passion for fashion, excellent styling skills, and a customer-centric mindset. This role offers competitive benefits, including a 25% staff discount.

Benefits

25% staff discount

Incentive Program - HIP

Attractive benefits

Qualifications

• Skilled in executing brand visual guidelines and merchandising standards.
• Strong understanding of current fashion trends.
• Experienced in using KPIs and sales data to drive decisions.

Responsibilities

• Deliver excellent customer experience through expert styling.
• Design impactful window displays and shop floor merchandising.
• Support sales team and maintain high visual standards.

Skills

Visual Merchandising Standards

Fashion Knowledge

Commercial Awareness

Customer-Centric Mindset

Communication

Operational Knowledge

Adaptability & Flexibility

Eager to learn

Job description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in-store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand's vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment
• Interpreting sales data and customer insights to inform and execute the store's visual direction
• Designing and installing impactful window displays that reflect seasonal trends and brand identity
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation
• Supporting the sales team in daily store operations and contributing to a seamless customer experience
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey

Skills and Qualifications

• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in-store presentation to enhance commercial impact
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays
• Commercial Awareness: Experienced in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance
• Customer-Centric Mindset: Committed to elevating the in-store experience through impactful visual storytelling and exceptional customer service
• Communication: Experience in organizing teams, providing constructive feedback, and coaching others to improve performance and service standards
• Operational Knowledge: Solid understanding of store operations, including stock handling, customer service, and daily routines gained through hands‑on retail experience
• Adaptability & Flexibility: Embraces change with a proactive mindset, responding quickly to updates in stock levels, customer needs, and business priorities
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth
• Comfortable working varied shifts and adapting to the dynamic needs of a retail environment

About COS and H&M Group

COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

At H&M Group, we are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP.