VIP Club Lounge Host – Part-Time, Luxury Service

IHG Hotels & Resorts; Manchester; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury hotel group in Manchester is seeking a dynamic Club Lounge Host to provide exceptional service to VIP guests and maintain a welcoming lounge environment. You will assist with food and beverage service while handling guest queries and resolving issues. Ideal candidates will have experience in VIP service, front office, or food & beverage roles. The position offers competitive pay, various colleague perks, and opportunities for growth within an iconic and sophisticated hotel environment.

Benefits

Competitive salary

Paid overtime

Subsidized travel support

Worldwide discounted room rates

Paid volunteering days

Employee assistance programme

Generous maternity/paternity pay

Qualifications

• Experience interacting with VIP guests and delivering high-level service is highly beneficial.
• Background in front office or food & beverage service is preferred.
• Previous F&B or customer service experience is desirable.

Responsibilities

• Provide exceptional service to VIP guests and ensure a luxury hospitality standard.
• Maintain a welcoming, relaxing, and comfortable lounge environment.
• Assist with food & beverage service, ensuring quality and presentation standards are met.
• Handle guest queries and resolve issues promptly and professionally.
• Anticipate guest needs and respond proactively.
• Work collaboratively with colleagues to deliver seamless guest experiences.

Skills

Exceptional service

Strong communication skills

Problem-solving ability

Teamwork

Interpersonal skills

Job description

A luxury hotel group in Manchester is seeking a dynamic Club Lounge Host to provide exceptional service to VIP guests and maintain a welcoming lounge environment. You will assist with food and beverage service while handling guest queries and resolving issues. Ideal candidates will have experience in VIP service, front office, or food & beverage roles. The position offers competitive pay, various colleague perks, and opportunities for growth within an iconic and sophisticated hotel environment.