VIP Aviation Guest Experience Specialist

Signature Aviation Limited; Luton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading aviation services company is seeking a Guest Experience Specialist based in Luton to deliver a 5-star experience to VIP guests. Responsibilities include managing guest reservations, ensuring high service standards, and liaising with various teams. Ideal candidates will have strong customer service skills, excellent communication abilities, and a clean driving licence. This role offers a competitive starting salary and a range of employee benefits, including enhanced holiday entitlement and continuous development opportunities.

Benefits

Enhanced holiday entitlement

Pension scheme matched up to 7.5%

Employee Assistance Program

Healthcare Cash Plan

Employee Perks platform

Free on-site parking

Professional development opportunities

Social events

Volunteering/Charity days

Enhanced family-friendly leave policies

Qualifications

• Experience in customer service and/or operations environment.
• Strong communication skills and excellent listening abilities.
• Self-motivated with strong time management skills.
• Checkable five-year employment history.
• Full clean driving licence.

Responsibilities

• Ensure guest experience is delivered to the highest standard.
• Make reservations for guests and manage communications.
• Liaise with other teams to share flight information.
• Stand in for Guest Operations Controller as needed.

Skills

Customer service skills

Excellent communication

Problem-solving

Time management

Job description

A leading aviation services company is seeking a Guest Experience Specialist based in Luton to deliver a 5-star experience to VIP guests. Responsibilities include managing guest reservations, ensuring high service standards, and liaising with various teams. Ideal candidates will have strong customer service skills, excellent communication abilities, and a clean driving licence. This role offers a competitive starting salary and a range of employee benefits, including enhanced holiday entitlement and continuous development opportunities.