Village Care Home Administrator

Bupa; East Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading health provider is seeking a Care Home Administrator to join their team in Richmond. This part-time role involves providing comprehensive administrative support in a busy care home environment. Ideal candidates will have a Level 3 NVQ in Business Administration and strong Microsoft Office skills. Excellent benefits and a supportive work culture enhance the offer.

Benefits

My Healthcare access

Annual allowance for healthcare products

Sick pay scheme

Paid breaks

20 days holidays plus Bank Holidays

Interest-free travel loan

Access to gym discounts

Qualifications

• Minimum of 5 GCSEs at Grade C or above, including English and Maths.
• Level 3 NVQ in Business Administration.
• Previous experience in an office environment.

Responsibilities

• Maintain DoLs applications and track progress.
• Handle telephone enquiries and act as a receptionist.
• Order supplies and maintain inventory.

Skills

Microsoft Office

Organisational skills

Communication skills

Education

Level 3 NVQ in Business Administration

5 GCSEs at Grade C or above (including English and Maths)

Job description

Overview

Job Title: Care Home Administrator

Location: Richmond Villages, Richmond Drive, Off Maple Drive, DE72 2EA

Salary range: £12.40ph & Excellent Benefits

Contract: Permanent - 24hrs

Shift Pattern: Working days between Monday to Friday predominantly 8am to 4pm.

“Rated Good overall and Outstanding in Caring – join a team where staff feel valued, supported, and truly #LoveWorkingHere.”

We make health happen

Here at Bupa, we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives. As our Administration Assistant, you’ll provide comprehensive administrative support to the Care Home and Head of Care, including coordination of the care home daily diary, ensuring a professional and efficient service is provided at all times. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

Responsibilities

• Maintaining DoLs applications - tracking progress and chasing applications as required.
• Entering incidents, accidents, complaints and compliments on the Datix system.
• Ordering relevant supplies, maintaining an accurate inventory of all medical equipment and ensuring adequate stock levels at all times, including stationary, paperwork forms and all relevant documentation.
• Updating and maintaining all relevant systems and electronic files, including the rota for payroll and agency staff hours.
• Following Head of Care or Village Manager approval, you’ll process the booking of agency workers, ensuring accurate information on all workers is obtained.
• Supporting with funding applications and care home enquiries, ensuring the relevant systems are updated accordingly.
• Assisting with telephone handling, including taking enquiries from residents, staff and visitors, acting as a receptionist to the Care Home as required.
• Supporting residents with external medical/health appointments, ensuring transport is booked where required.
• Dealing with residents’ post, ensuring the correct authorisation is obtained.

Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).

Key Skills / Qualifications

You hold a minimum of 5 GCSEs (or equivalent) at Grade C or above (including English and Maths) and a Level 3 NVQ in Business Administration and experience of working within a care home environment would be advantageous. With previous experience in an office environment, you’re confident using Microsoft Office, specifically Word and Excel. Friendly and professional, both face to face and over the phone, you’re organised and able to work well within a team. With a dedicated and efficient work ethic, you thrive in a busy environment and are able to handle a varied workload.

Benefits

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences
• Free meal with every shift
• Paid Breaks
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans – Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Part time

Job Area:

Care Home - Facilities & Home Support

Locations:

Richmond Aston Village