Video Contact Centre Agent – 24/7 Rail Support

South Western News UK; Basingstoke; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading rail service provider in Basingstoke is looking for customer service professionals to join their innovative contact centre. You will utilize cutting-edge technology and provide exceptional support to customers. Candidates should have strong customer service skills, experience in a contact centre, and excellent communication abilities. This full-time role involves working in a modern environment with numerous benefits, including free rail travel and on-site facilities.

Benefits

Excellent pension scheme

Free rail travel

Free on-site parking

First class training and development

Unique career opportunities

On-site gym

On-site canteen

Qualifications

• Strong customer service skills required.
• Proven experience in a call centre environment necessary.
• Excellent verbal communication is essential.
• Willing to learn new technologies is necessary.
• Ability to work on a 24/7 roster is required.

Responsibilities

• Provide next generation customer service at the contact centre.
• Respond dynamically to various customer inquiries.

Skills

Strong customer service skills

Proven experience in a call centre / contact centre environment

Excellent verbal communication skills

Willingness to learn new technologies

Ability to work in a team

Job description

A leading rail service provider in Basingstoke is looking for customer service professionals to join their innovative contact centre. You will utilize cutting-edge technology and provide exceptional support to customers. Candidates should have strong customer service skills, experience in a contact centre, and excellent communication abilities. This full-time role involves working in a modern environment with numerous benefits, including free rail travel and on-site facilities.