Vice President, Loan Operations Lead Manager – Position Servicing

BNY Mellon; Manchester; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading global financial services company in Manchester is seeking a Vice President, Loan Operations Lead Manager. This role involves managing a high-performing team, enhancing operational efficiency, and driving strategic initiatives within Loans Position Servicing. Ideal candidates will possess strong leadership and financial services expertise, with a focus on relationship management and effective decision-making. Join us to influence the future of finance through innovation and exceptional talent.

Benefits

Competitive salary

Flexible global resources

Generous paid leaves

Health and wellbeing programs

Qualifications

• Experience managing teams in financial services is essential.
• Experience with Loans, especially in syndicated and bi-lateral contexts, is desirable.
• Ability to address issues swiftly and effectively.

Responsibilities

• Lead and manage a high-performing team in Loans Position Servicing Operations.
• Monitor team performance and ensure alignment with objectives.
• Foster continuous learning and professional development.
• Develop process improvements to enhance efficiency.
• Serve as a high-level escalation point for complex issues.
• Drive strategic initiatives in the Global Loans Position Servicing organization.
• Build strong internal relationships to improve client interactions.

Skills

Financial markets/securities industry expertise

Strong leadership skills

Excellent analytical skills

Strong decision-making skills

Effective communication skills

Proficiency in Microsoft Excel

Job description

Vice President, Loan Operations Lead Manager – Position Servicing

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Vice President, Loan Operations Lead Manager – Position Servicing to join our Corporate Trust Operations team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Lead and manage a high-performing team covering daily reconciliations, cash flow processing, and client/regulatory reports within Loans Position Servicing Operations, ensuring adherence to service standards and regulatory requirements by demonstrating strong leadership and organizational skills.
• Monitor and assess team performance, ensuring alignment with strategic objectives and client expectations as well as adherence to core Key Performance Indicators.
• Foster a culture of continuous learning and development within the team, promoting professional growth and advancement.
• Develop and implement process improvements to enhance operational efficiency, leveraging data‑driven insights and innovative solutions.
• Identify and resolve issues while serving as a high‑level escalation point for complex situations, ensuring successful resolution.
• Contribute to and lead strategic initiatives related to transformation and change for the Global Loans Position Servicing organisation.
• Build strong relationships with internal partners to drive continued improvement in client relationships and operational processes.
• Drive adoption of digital tools available within the organisation to streamline processes and reduce manual touch points.

To be successful in this role, we’re seeking the following:

• Financial markets/securities industry expertise with experience managing teams.
• Experience in Loans (syndicated, bi‑lateral, real estate) is desirable.
• Strong leadership skills with the ability to lead dynamic teams.
• Ability to quickly address issues with strong decision‑making skills.
• Strong Financial Services technical knowledge.
• Effective interpersonal, oral, and written communication skills.
• Excellent analytical, organizational, and time management skills with the ability to meet tight deadlines.
• Proficiency in Microsoft Office packages, particularly Excel.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.