Veterinary Receptionist - Wakefield

Pets at Home; Wakefield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary practice in Wakefield is seeking a part-time Veterinary Receptionist to deliver outstanding client service while managing administrative tasks. This role involves helping clients feel welcome and ensuring excellent communication between clients and the veterinary team. Ideal candidates will have strong IT skills, a passion for pet care, and the drive to provide an exceptional service experience. The position offers benefits, including discounts at the practice and opportunities for career development.

Benefits

20% discount at the Vet Group

Access to discounts and cashbacks

In-house career development opportunities

Pension

Holiday allowance

Qualifications

• Friendly and welcoming demeanor when interacting with clients and their pets.
• Good knowledge of Microsoft Office and basic computer functions.
• Ability to learn new software quickly and remain organized.
• Calm and attentive to clients' needs, exemplifying great service.
• Passion for helping pets and people during their visits.

Responsibilities

• Provide exceptional service to clients while managing appointments.
• Coordinate the daily routines of the practice using computer systems.
• Build strong relationships with clients and ensure satisfaction.
• Greet clients, manage payments, and schedule future bookings.

Skills

IT skills

Client service orientation

Communication skills

Teamwork

Job description

Overview

Veterinary Receptionist - Wakefield

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Wakefield Westgate Vets4Pets practice as a part time veterinary receptionist.

Responsibilities

• This is an admin role, working 18 hours a week.
• You will work 2 days a week plus 9-5pm every Saturday.
• There will be opportunity to pick up extra shifts covering your colleague's annual leave.
• Basic IT skills are a necessity for this role.
• What your typical day will look like: provide an exceptional service to our clients and the best care possible to their pets, acting as the link between clients and the clinical team.
• Build strong relationships with clients, their pets and the practice team; this is critical to success.
• Communicate with clients via phone, email and our digital messaging system.
• Scan and file documents, attach documents to patient files.
• Maintain the appointment diary to ensure the day runs smoothly.
• Provide great client service during visits to ensure client satisfaction and anticipation of their next visit.
• Greet clients and offer support, guidance and expertise; manage payments and future bookings confidently.
• Coordinate the day-to-day routines of the practice using our computer booking system; computer literacy is a must.

Qualifications / Attributes

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You have good IT skills in relation to Microsoft Office and basic computer functions.
• You are quick to learn new programs.
• Training will be provided on the job with our practice management system and other software.
• You provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role.
• Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client with difficult news to celebrating a new puppy's first visit to the vet.
• You like to be busy, enjoy helping people and their pets, and strive to make a difference.

Benefits

In return, we offer benefits such as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.

We want our colleagues to be as diverse as our clients.

Our teams are inclusive and celebrate difference; we would love to hear from you if you meet the role requirements.

Our practice is working towards an Autism Friendly Award and Menopause Friendly accreditation. We have recently carried out MindOut LGBTQ+ training to ensure we are an inclusive and safe environment for our colleagues and customers.

Location

Location: WF2 9SD

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference.

We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People.

Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities.

Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!