Veterinary Receptionist (Full-Time/FTC)

British Veterinary Association; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary practice in Birmingham is seeking a Veterinary Receptionist to manage front of house tasks, including welcoming clients, scheduling appointments, and maintaining records. The ideal candidate should possess good IT skills, proficiency in Microsoft Office, and strong communication abilities. This is a fixed-term contract for 12 months with variable shifts across the week.

Benefits

6.6 weeks annual leave

Additional leave for your birthday

Enhanced family-friendly policies

Cycle to work scheme

Wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Good IT skills and ability to use a practice management system.
• Proficiency with Microsoft Office applications (Excel and SharePoint).
• Excellent communication and multitasking abilities.

Responsibilities

• Welcome clients and their pets at reception.
• Schedule appointments and manage client records.
• Process payments and maintain financial records.
• Maintain cleanliness of reception and associated consulting areas.
• Utilise practice management system and Microsoft Office applications.

Skills

Good IT skills

Proficiency with Microsoft Office (Excel, SharePoint)

Excellent communication abilities

Multitasking abilities

Tools

Practice management system

Job description

Overview

We are looking for a Veterinary Receptionist to join our fantastic team!

The role is varied, primarily managing the "front of house". This includes welcoming clients and their pets, scheduling appointments, taking payments, managing client records, maintaining the cleanliness of reception and consulting areas, and also lots more. Applicants should have good IT skills and be able to work with our practice management system, but also Microsoft Office applications such as Excel and Sharepoint. This is a fixed-term contract lasting 12 months.

Responsibilities

• Welcome clients and their pets at reception
• Schedule appointments and manage client records
• Process payments and maintain financial records
• Maintain cleanliness of reception and associated consulting areas
• Utilise practice management system and Microsoft Office applications (Excel, SharePoint)
• Travel to other branches may be required
• Perform additional duties as needed to support the team

Qualifications

• Good IT skills and ability to use a practice management system
• Proficiency with Microsoft Office applications (Excel and SharePoint)
• Previous veterinary reception experience preferred but not required
• Excellent communication and multitasking abilities

Your work pattern

The position is based on hours per week across a 12-week rota. Shifts will include mornings, afternoons, evenings and every other Saturday morning. Shifts will vary between 8:00 and 19:30.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday added to your holiday allowance
• Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
• Cycle to work scheme
• Wellbeing initiatives
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - rewards and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care