Veterinary Receptionist - Fixed Term Contract (30.25 hours)

British Veterinary Association; Bath; On-site; GBP 40,000 - 60,000; Full time

Job summary

A veterinary practice in Bath is seeking a Veterinary Receptionist on a fixed term contract for approximately 12 months. The successful candidate will interact with clients, manage appointments, and provide high-level customer care in a busy veterinary environment. Ideal candidates will have previous reception experience and be capable of multitasking under pressure. The role includes travel between branches in Bath, Melksham, and Keynsham. Excellent benefits and a supportive work environment are offered.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Cycle to work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Previous reception and customer service experience is ideal.
• Ability to cope well under pressure.
• Confident and able to interact with clients providing high-level service.

Responsibilities

• Meeting and greeting clients.
• Booking appointments and dealing with queries.
• Taking payments and dispensing medication.

Skills

Customer service experience

Administration tasks

Computer literate

Multitasking

Job description

Bath Veterinary Group – Veterinary Receptionist (Fixed Term)

Bath Veterinary Group are hiring! Here at Bath Veterinary Group, we are on the look out for a Veterinary Receptionist to join our team on a fixed term contract for approximately 12 months. The successful candidate will ideally possess previous reception and customer service experience. You will need to be confident and able to interact with our clients providing a consistently high level of service and customer care. This position includes travel between all Bath Vets branches, located in and around Bath, Melksham, and Keynsham. You must be able to travel between surgeries in the same day.

Experience with customer service and administration tasks is essential, alongside being computer literate. This is a busy and demanding role, you must be able to cope well under pressure and be able to multitask.

About the rota

• 30.25 hours per week
• Primarily working at Bath Cat Clinic (although working at other surgeries will be required on occasion)
• Monday 0830-1800
• Thursday 0830-1830
• Friday 0830-1830
• 1:2 Saturdays 0830-1300

What does the role involve?

• Meeting and greeting clients
• Booking appointments
• Dealing with any queries
• Taking payments
• Dispensing medication
• Interacting with customers

Join an established practice

Located in the stunning city of Bath, Rosemary Lodge is a long-established Tier 3 veterinary hospital equipped with state-of-the-art facilities, including on-site MRI, CT, digital X-ray, dental X-ray, and in-house diagnostic capabilities. We take pride in fostering a friendly and supportive working environment with a strong emphasis on staff wellbeing. Our team is actively encouraged to enhance their skills and knowledge through in-house training and CPD opportunities.

Why Join Us?

By joining our team, you\'ll become part of a group dedicated to providing exceptional care for both clients and their pets. We offer a supportive, friendly working environment and great benefits, including:

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100\'s of retailers
• Pension scheme
• Discounted staff pet care