Veterinary Receptionist

IVC Evidensia UK; Norwich; On-site; GBP 15,000 - 18,000; Full time

Job summary

A leading veterinary service provider in Norwich seeks a dedicated veterinary receptionist. This role involves managing reception tasks including booking consultations, taking payments, and supporting a team across multiple locations. The candidate should possess excellent communication and organisational skills, alongside a full UK driving licence. The position offers competitive pay, annual leave, and employee benefits focused on wellbeing and development.

Benefits

6.6 weeks annual leave

Enhanced family-friendly policies

Cycle-to-work scheme

Learning and development opportunities

Discounted staff pet care

Qualifications

• Candidate should have a full UK driving licence.
• Excellent communication skills and initiative required.
• Confident in time management and organisation.

Responsibilities

• Handle all reception duties including booking clients.
• Take payments and answer telephones.
• Organise vets and nurses’ diaries.

Skills

Excellent communication skills

Time management

Problem solving

Organisational skills

Good computer skills

Geographical knowledge of Norfolk

Job description

A vacancy at Chapelfield Vets

We are looking for a dedicated and enthusiastic person to join our team as a veterinary receptionist. The position includes all reception duties such as booking clients and small‑animal consultations, taking payments, answering telephones, organising vets and nurses’ diaries, handling medications and performing administrative tasks. The role is based at our Norwich branch and the reception team provides holiday/sickness cover at Wymondham, Costessey, Long Stratton and Brooke branches.

Why join us?

The Chapelfield group has been a significant part of the Norwich and Norfolk community for many years and is a beacon of high‑quality veterinary care. We have long‑established small‑animal and equine practices across Norwich and East Anglia, including five practices in and around Norwich. Our small‑animal practices are in Norwich, Wymondham, Long Stratton, Brooke and Costessey, with our equine centre at our purpose‑built Brooke site.

More about you

The candidate should have excellent communication skills, initiative and be confident in time management, problem solving and organisation, as well as good computer skills. Geographical knowledge of Norfolk is beneficial.

• Training courses will be provided online.
• Candidate should have a full UK driving licence.

Your shift pattern

You will work 28 hours per week, with shifts on a rota basis between 8 am and 6:30 pm, Monday to Friday. We offer a flexible shift pattern to cover needs and always give plenty of notice to accommodate our team’s needs.

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave.
• Additional annual leave for your birthday added to the holiday allowance.
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
• Cycle‑to‑work scheme.
• Initiatives focused on employee wellbeing.
• Non‑accidental injury support.
• Learning and development opportunities via the IVC Evidensia Academy.
• Pawsome Benefits – reward gateway giving discounts and cashback with hundreds of retailers.
• Pension scheme.
• Discounted staff pet care.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £17,839.29 DOE.