Veterinary Receptionist

IVC Evidensia UK; Cardiff; On-site; GBP 16,000; Part time

Job summary

A leading veterinary clinic in Cardiff is seeking a Veterinary Receptionist to create a welcoming environment for clients and their pets. You will manage bookings, answer queries, and support the clinical team. Candidates should possess excellent communication skills, be organised, and most importantly, have a love for animals. This role offers approximately 25 hours of work per week, competitive salary, and generous benefits including annual leave and employee discounts.

Benefits

6.6 weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pawsome Benefits

Pension scheme

Discounted staff pet care

Qualifications

• Previous experience in a veterinary or customer service role is a bonus, but not essential.

Responsibilities

• Greeting clients and their furry friends with a smile.
• Booking appointments and managing the diary.
• Answering calls and emails.
• Processing payments and keeping records accurate.
• Supporting our clinical team with admin tasks.

Skills

Excellent communication skills

Organised

Calm under pressure

Genuine love for animals

Job description

Join Our Team as a Veterinary Receptionist at Heath Vets!
Do you love animals and enjoy helping people? Are you organised, friendly, and great at multitasking? If so, we’d love to hear from you!

About Us

At Heath Vets, we’re passionate about pets and proud to provide exceptional care in a warm, welcoming environment. Our team is supportive, professional, and dedicated to making every visit a positive experience for both pets and their owners.

What You’ll Do

As the first point of contact, you’ll play a vital role in creating a great impression. Your day will include:

• Greeting clients and their furry friends with a smile


• Booking appointments and managing the diary


• Answering calls and emails


• Processing payments and keeping records accurate


• Supporting our clinical team with admin tasks

What We’re Looking For

• A people person with excellent communication skills


• Organised and calm under pressure


• Previous experience in a veterinary or customer service role is a bonus, but not essential


• Most importantly, a genuine love for animals!

Your shift pattern

You will work approximately 25 hours per week. Due to the nature of the business, you will cover varied shift patterns between 8 am – 7 pm Monday to Friday. Our practice is not open at Weekends or bank holidays, and there are no out-of-hours!

In addition to a competitive salary, you will benefit from:

• 6.6 weeks annual leave


• Additional annual leave for your birthday which will be added to your holiday allowance


• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay


• Cycle to work scheme


• Initiatives focused on employee wellbeing


• Non-accidental injury support


• Learning and development opportunities via the IVC Evidensia Academy


• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers


• Pension scheme


• Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £15,927.90 DOE