Veterinary Receptionist

IVC Evidensia UK; Ashford; On-site; GBP 21,000 - 26,000; Full time

Job summary

A veterinary practice in the United Kingdom is looking for an enthusiastic Veterinary Receptionist to join their team. You will welcome clients and their pets, handle enquiries, manage payments, and maintain electronic records. The ideal candidate should have experience in customer care, a passion for animals, and good computer skills. This multi-site role requires flexibility and includes benefits like annual leave and learning opportunities. Salary is up to £25,484.71 depending on experience.

Benefits

6.6 weeks annual leave

Additional leave for birthday

Enhanced family-friendly policies

Cycle to work scheme

Employee wellbeing initiatives

Learning and development opportunities

Pension scheme

Discounted staff pet care

Qualifications

• Experience in a customer care role is essential.
• A passion for animals and excellent service skills are required.
• A driving licence and car are essential for this multi-site role.

Responsibilities

• Welcome clients and their pets to the surgery.
• Handle enquiries both on the telephone and face to face.
• Manage payments and maintain the electronic diary system.

Skills

Customer service

Computer literacy

Ability to work under pressure

Experience in veterinary profession

Job description

Job Overview

An exciting opportunity has arisen for a friendly and enthusiastic Veterinary Receptionist to join our team, across our 3 branches. This is a busy and demanding role in which you will be required to welcome our clients and their pets to the surgery, deal with enquiries both on the telephone and face to face, take payments, use, and update our electronic diary system, handle medication and carry out varied admin tasks.

Join a team you are proud to be a part of

Currently, our team consists of 9 Veterinary Surgeons supported by 12 Registered Veterinary Nurses, 1 Student Veterinary Nurse, 1 Kennel Assistant, a Client Care Manager and a supportive front‑of‑house team.

The perfect fit

The successful candidate will ideally need to have experience within the veterinary profession or a similar customer care role with a passion for animals and excellent customer service skills as well as computer literacy and being able to cope well under pressure.

This is a multi‑site role, so you will be working across our three branches, Ashford, Hythe and New Romney. A driving licence and car is essential.

Working pattern

• Our full‑time position is for 40 hours a week on a four‑week rota, which will include one Saturday in 4.
• Hours will range between Monday‑Friday 8 am and 8 pm.
• We also require flexibility to cover other days for holiday & sickness cover.

Benefits

• 6.6 weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non‑accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Pension scheme
• Discounted staff pet care

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £25,484.71 DOE