Veterinary Care Assistant

Vets for Pets; Trowbridge; On-site; GBP 18,000 - 24,000; Full time

Job summary

A regional veterinary practice in Trowbridge is seeking a passionate Veterinary Care Assistant to join their team. This full-time role offers 40 hours a week and involves assisting colleagues with non-clinical duties to ensure high-quality patient care. Ideal candidates should be enthusiastic about pet care and have excellent customer service skills, creating a welcoming environment for clients and their pets. Enjoy benefits like discounts at partner organizations and career development opportunities.

Benefits

20% discount at Vet Group

Discount and cashback access

Career development opportunities

Pension plan

Holiday allowance

Qualifications

• Friendly and welcoming demeanor towards clients and pets.
• Ability to provide guidance on practice services.
• Calm, attentive, and focused on clients’ needs.
• Enthusiastic and driven; passionate about pet care.
• Capable of managing emotional situations with clients.

Responsibilities

• Assist with non-clinical duties in the practice.
• Provide high-quality customer service.
• Maintain a welcoming and friendly atmosphere.

Skills

Client interaction

Team collaboration

Calm under pressure

Attention to detail

Job description

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Trowbridge Vets for Pets practice. Our practice is bright, spacious, air‑conditioned and purpose built to industry leading standards and has state of the art equipment including digital X‑ray and in‑house laboratory facilities. You will assist all colleagues with non‑clinical duties to support smooth running of the practice and provide the best standard of patient care. This a great opportunity for someone who is looking to progress into a student nurse role in the future. If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

Full‑time position

This is a Full‑Time position working 40 per week with 1 in 4 Weekends

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive, and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.

Location

BA14 0RQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!