Veterans Outreach Support (VOS) – Head of Operations

Confederation of Service Charities; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

Une organisation caritative bien connue, Veterans Outreach Support, recherche un Head of Operations pour diriger les opérations au quotidien. Le candidat idéal possédera une solide expérience en gestion et fera preuve d'un engagement envers la diversité et l'inclusion. Les responsabilités incluent la gestion d'une équipe, la conformité réglementaire et l'interaction avec divers partenaires. Ce rôle offre une opportunité unique de travailler au sein d'une équipe dynamique, dédiée à soutenir les anciens combattants et leurs familles.

Qualifications

• Excellentes compétences en administration et gestion.
• Capacité à mener et à créer des relations solides.
• Engagement envers l'égalité, la diversité et l'inclusion.

Responsibilities

• Gérer le département des opérations et l'administration des affaires.
• Assurer la conformité réglementaire et la planification financière.
• Agir en tant que principal pour la mise en œuvre du CRM et la santé & sécurité.

Skills

Leadership

Compétences en gestion

Communication

Intelligence émotionnelle

Proficience en IT

Tools

MS Office

Job description

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Veterans Outreach Support(VOS) – Head of Operations

Charisma Charity Recruitment is working in partnership with Veterans Outreach Support(VOS), a well-known, award-winning, UK registered charity that supports those who have served our nation, in the Armed Forces and Merchant Navy, through the provision of welcoming and relaxed settings where UK veterans and family members can access welfare, wellbeing, and mental health support. VOS’s development has taken them well beyond these elements to a wide-ranging, person-centered one-stop shop that provides direct and holistic support.

VOS is now seeking a Head of Operations, who will directly support the Chief Executive by taking responsibility for the day-to-day operations of VOS, working in close cooperation with the Head of Care (Deputy CEO). The post-holder will manage the Operations Department, oversee business administration and people issues, handle non-clinical, business-related contracts, and be responsible for managing regulatory compliance, financial planning (with the VOS Finance Manager), and external relations with delivery partners and stakeholders. The role also involves representational duties, acting as lead for CRM implementation, Health & Safety, and serving as VOS Deputy Designated Safeguarding Lead.

Successful candidates must demonstrate:

• Excellent business administration and management skills, with exceptional organizational abilities.
• Effective leadership qualities, high emotional intelligence (EQ), and outstanding interpersonal and communication skills, especially listening skills, with the ability to build strong relationships at all levels.
• A strong commitment to equality, diversity, and inclusion.
• Proficiency in IT systems and social media, including video conferencing and MS Office software.
• The ability to travel independently across all VOS locations.

We seek a proactive, flexible, and responsive leader with a strong team ethic, capable of working within a dynamic, high-tempo environment, including collaboration with volunteers, supporters, and partners.

Your application should include your CV and supporting statement.

We welcome and encourage expressions of interest from people of all backgrounds. We do not discriminate based on disability, race, ethnicity, gender, religion, sexual orientation, age, veteran status, or other protected categories by law.

Hours: Full time – 37.5 hours per week (part-time considered at 0.8 FTE)

The role requires the ability to travel independently across VOS locations, including the Isle of Wight.

Closing date: Thursday, 10 July 2025

Charisma vetting interviews must be completed by lunchtime on 16th July prior to shortlist submission by EOD.