Vet Nurses and Pet Claims Assessors Wanted

Gerrard White; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading veterinary services provider is seeking a qualified Veterinary Nurse with Pet Claims Assessing experience to join their remote team. This full-time role involves reviewing and processing pet insurance claims, ensuring accuracy while providing excellent customer service. Ideal candidates will demonstrate strong communication skills, attention to detail, and the ability to work independently. The position offers flexible working hours and a comprehensive benefits package, including health plans and life assurance.

Benefits

24 days of annual leave plus bank holidays

Health Cash Plan

Exclusive benefits scheme

Life Assurance at 4× annual salary

Employee referral scheme

Qualifications

• Experience as a Pet Claims Assessor with veterinary background.
• Ability to handle claims processing efficiently.
• Strong communication to ensure customer satisfaction.

Responsibilities

• Review and process pet insurance claims efficiently.
• Work with veterinary practices to gather necessary information.
• Ensure claims are settled within Service Level Agreements.
• Provide exceptional customer service through clear communication.
• Maintain knowledge of policies and products.

Skills

Excellent phone and communication skills

High attention to detail

Strong IT and data entry skills

Ability to work independently and as part of a team

Education

Qualified Veterinary Nurse

Job description

Do you have Pet Claims Assessing Veterinary Nurse experience and are looking for a new challenge?

We are looking for Pet Claims Assessors to join our Assessing team on a remote basis (must be UK based).

Hours: Full Time – Monday to Friday 8am‑4pm while in training and then Monday‑Friday 10‑6pm. No part‑time or condensed hours offered.

Start date: February 2026 – Applicants must be able to commit to this date.

Why Join Us?

This is more than just a job, it's a chance to use your veterinary knowledge and claims experience in a rewarding role that offers both challenge and career growth. You'll be at the forefront of ensuring pet owners receive timely support when they need it most.

Key Responsibilities

• Review and process pet insurance claims efficiently, ensuring accuracy and adherence to guidelines.
• Work closely with veterinary practices and customers to gather necessary information for claims assessment.
• Ensure claims are settled swiftly, within Service Level Agreements (SLAs), and identify any potential fraudulent claims for referral.
• Offer exceptional customer service by providing clear, prompt communication and building strong relationships with customers and colleagues.
• Maintain up‑to‑date knowledge of policies, products, and systems to help explain cover details to customers.

What We’re Looking For

Experience

Must be a qualified Veterinary Nurse experienced Pet Claims Assessor with relevant industry experience.

Skills

Excellent phone and communication skills, high attention to detail, strong IT and data entry skills, and the ability to work both independently and as part of a team.

Attitude

A flexible, proactive approach to work and a willingness to embrace new tasks and challenges.

What’s In It for You?

Flexible, remote working so you can achieve a healthy work‑life balance.

24 days of annual leave plus bank holidays, with the option to purchase additional days.

Health Cash Plan to help with medical expenses.

Access to an exclusive benefits scheme offering discounts on shopping, dining, travel, and more.

Life Assurance at 4× your annual salary.

Employee referral scheme to reward you for bringing talent into the team.