Venue Manager

Palace Theatre Paignton; Torquay; On-site; GBP 35,000 - 39,000; Full time

Job summary

A community-focused theatre in Torquay is seeking a Venue Manager to lead daily operations, manage staff, and enhance audience experiences. The ideal candidate will hold a Level 3 Qualification in relevant fields and possess strong skills in organization, communication, and customer service. Previous management experience in hospitality or theatre is preferred. Join us to make a lasting impact in our vibrant arts community.

Qualifications

• Strong written and verbal abilities for effective communication with staff and patrons.
• Proven ability to provide exceptional service and engage with diverse audiences.
• Ability to multitask and manage various projects while maintaining attention to detail.

Responsibilities

• Oversee daily operations, managing a diverse staff to ensure seamless venue performance.
• Collaborate with directors to enhance revenue-generating initiatives.
• Conduct regular facility inspections to uphold cleanliness and safety.

Skills

Organisational Skills

Communication Skills

Customer Service Orientation

Technical Proficiency

Analytical Skills

Education

Minimum Level 3 Qualification in theatre, business, tourism, hospitality, or a related field

Tools

Customer Relationship Management (CRM)

Ticketing/Booking systems

Job description

Join Our Team as the Venue Manager at the Palace Theatre, Paignton.

£35,000-£39,000 depending on experience.

Are you passionate about the arts and skilled in operations management? The Palace Theatre is seeking a dynamic and motivated Venue Manager to lead our vibrant team and ensure our venue operates seamlessly. In this pivotal role, you will oversee daily operations, manage a diverse staff, and play a key part in creating unforgettable experiences for our audiences.

The Palace Theatre is not just a venue; it’s a cultural hub that brings the community together through the magic of performance. We pride ourselves on our commitment to excellence, creativity, and customer service. If you’re ready to contribute to our mission and make a lasting impact, we want to hear from you.

Operations Management

• Recruit, manage, and coach a dedicated team of part-time and casual staff, fostering a culture of communication and customer service excellence.
• Maintain the theatre’s calendar, ensuring smooth coordination of rehearsals, performances, and room bookings for various activities.
• Oversee all booked events, managing rotas, materials, equipment, and facilities to guarantee a flawless experience.
• Collaborate with directors to enhance revenue-generating initiatives, including ticket sales, bar offerings, and catering options.
• Conduct regular facility inspections to uphold cleanliness, safety, and operational efficiency.
• Monitor and manage stocks of supplies, ensuring we are always ready for our next performance.

Programming and Forward Planning

• Work with directors to shape future programming and initiatives based on audience feedback and engagement.
• Maintain comprehensive records of past performances to inform strategic decisions for future events.
• Develop innovative programming ideas that resonate with our mission and the interests of our community.

Marketing

• Collaborate with the Box Office team to gather and analyse audience feedback, shaping future programming and enhancing customer satisfaction.
• Ensure consistent messaging across all platforms to exceed customer expectations.
• Work with the marketing team to create impactful press releases, maintain media relationships, and promote upcoming shows.
• Craft engaging content for social media, newsletters, and our website, ensuring up-to-date information for our audience.

Qualifications

Minimum Level 3 Qualification in theatre, business, tourism, hospitality, or a related field.

Skills Required

• Organisational Skills: Ability to multitask and manage various projects while maintaining attention to detail.
• Communication Skills: Strong written and verbal abilities for effective communication with staff, patrons, and media.
• Customer Service Orientation: Proven ability to provide exceptional service and engage with diverse audiences, ensuring a positive visitor experience.
• Technical Proficiency: Familiarity with business software, including finance, Customer Relationship Management (CRM), and ticketing/booking systems.
• Analytical Skills: Ability to analyse business data to inform strategies and improve operational efficiency.

Experience Required

• Previous management experience in theatre, leisure, hospitality operations, or marketing (including social media) is preferred.
• Familiarity with online systems for finance, CRM, and ticketing/booking is essential.

Application Process

To apply, please submit your CV and a covering letter detailing your relevant experience.

Deadline for Applications

Friday 27 February

Send Applications to

[e-mail]