Vehicle Service Concierge – Customer Care Advocate

Group 1 Automotive; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer in Borehamwood is seeking a Service Advisor to be the primary contact for customers during vehicle maintenance and repair. You will engage with customers professionally, keep them updated on their vehicle status, and promote additional services based on Technician guidance. Candidates should possess strong communication and customer service skills, alongside a valid UK driving licence. This role offers competitive benefits including 33 days of annual leave and flexible working options.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Dedicated support for wellbeing

24/7 healthcare access

Paid volunteer day

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance options

Flexible working options

Qualifications

• Exceptional customer service experience is essential.
• Strong communication skills to engage effectively with customers.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Welcome and engage customers professionally.
• Keep customers informed about vehicle repair progress.
• Schedule vehicle appointments efficiently.
• Maintain accurate customer records.
• Promote additional services based on Technician recommendations.

Skills

Excellent communication skills

Experience in delivering exceptional customer service

Ability to identify customer needs

Excellent time management

Experience in a target driven role

Valid UK driving licence

Job description

A leading automotive retailer in Borehamwood is seeking a Service Advisor to be the primary contact for customers during vehicle maintenance and repair. You will engage with customers professionally, keep them updated on their vehicle status, and promote additional services based on Technician guidance. Candidates should possess strong communication and customer service skills, alongside a valid UK driving licence. This role offers competitive benefits including 33 days of annual leave and flexible working options.