Vehicle Refurb Performance Mgr, Fleet Physical Supply Chain

Amazon UK Services Ltd.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Fleet Refurb Performance Manager to oversee vehicle reconditioning operations in Europe. The candidate will manage vendor performance, ensure timely reconditioning, and support complex stakeholder relationships. A Bachelor's degree and relevant experience in logistics systems design are required. Ideal candidates should possess analytics and communication skills, fluent in English, with additional languages preferred. This role involves travel across the EU.

Qualifications

• Experience designing complex systems for automation in logistics or manufacturing.
• Experience communicating and presenting to senior leadership.
• Fluency in written and spoken English.

Responsibilities

• Own vendors’ performance regarding speed, quality, and cost.
• Build planning models to meet repair demand.
• Analyze vendor performance and build recovery plans.

Skills

Performance analysis

Stakeholder management

Analytical skills

Attention to detail

Education

Bachelor's degree or above

Job description

The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to support the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer‑centric company on earth. One experience that we’re constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization.

Key job responsibilities

As part of the branded Light Commercial Vehicle (LCV) lifecycle, vehicles are returned on a regular basis requiring reconditioning ahead of redeployment.

The Refurb Performance Manager will

• Own the vendors’ performance from a speed (turn around time), throughput, quality and cost perspective.
• Build new planning models taking into account workshop equipment and labor capacity together to meet repair demand
• Support supplier diversification efforts
• Liaise with senior stakeholders from our partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles.
• You need to be comfortable handling highly complex relationships with external stakeholders and coordinating multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management teams) to achieve your goals. Within our Fleet Delivery and Redeployment team, you will receive support from a process improvement manager who will define processes in accordance with you, and an inventory manager who will support with data signal quality.

An ideal candidate will have technical expertise and will be customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines. The candidate will have proven experience in fleet management (ideally with LCV) and effectively delivering results in an ever‑growing and progressive business environment.

A day in the life

Some of the key job functions of the Refurb Performance Manager are :

• analyze performance at vendor level and present them in weekly business reviews
• build recovery plans when performance is not met
• provide idle fleet health signals from the long term service maintenance program output
• support policy implementation (wear and tear, beyond economical repair)
• audit vendors quality compliance to wear & tear
• train vendors. Scope is pan‑EU and requires frequent travels.

Ability to aggregate information and to present key information to internal and external stakeholders.

• Solid ownership and bias for action; ability to internalize goals and work with limited supervision to create appropriate action plans for those goals.
• Great analytical orientation; comfortable using databases and analytical tools and making data driven decisions.
• Think out of the box solutions and implement innovative ideas meet with Last Mile needs.

About the team

The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up / deliver the right deliver, from / to the right DSP, at the right time, in the right condition.

BASIC QUALIFICATIONS

• Bachelor's degree or above
• Experience designing complex systems for automation in logistics or manufacturing, or experience with product development in automotive, aerospace, automation equipment or related field
• Experience communicating and presenting to senior leadership
• Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS

• Master's degree or above in engineering or equivalent
• Experience delivering products against plan in a fast‑paced, multi‑disciplined, distributed‑responsibility and often ambiguous environment
• Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization
• Speak, write, and read fluently in French, Spanish, German or Italian
• Proven ability to organize complex supply chain programs with multiple internal and external actors.
• Automotive background (fleet management / OEM / quality / supply chain)