Vehicle Refurb Performance Mgr, Fleet Physical Supply Chain

Amazon.com, Inc; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global e-commerce company is seeking a Fleet Manager to optimize vendor performance and manage relationships across a pan-European network. The ideal candidate will have a background in fleet management or related fields, be able to analyze vendor data, and drive improvements in logistics systems. This role demands strong analytical skills, effective communication with senior leadership, and the ability to work in fast-paced, multi-disciplinary environments. Fluency in English is required, with knowledge of additional languages being a plus.

Qualifications

• Proven experience in fleet management with LCV.
• Ability to handle complex relationships with stakeholders.
• Experience in product development in logistics or manufacturing.

Responsibilities

• Own vendors' performance from multiple perspectives.
• Build new planning models for repair demand.
• Manage complex relationships with external stakeholders.
• Support supplier diversification efforts.
• Analyze performance at vendor level and present findings.

Skills

Fleet management experience

Analytical orientation

Technical expertise

Team-oriented attitude

Effective communication

Education

Bachelor's degree or above

Master's degree in engineering or equivalent

Job description

Key Job Responsibilities

• Own the vendors' performance from a speed (turn around time), throughput, quality and cost perspective.
• Build new planning models taking into account workshop equipment and labor capacity together to meet repair demand.
• Support supplier diversification efforts.
• Liaise with senior stakeholders from partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles.
• Manage complex relationships with external stakeholders and coordinate multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management) to achieve goals.
• Work with the Fleet Delivery and Redeployment team, receiving support from a process improvement manager and an inventory manager to define processes and improve data signal quality.

Ideal Candidate

• Proven experience in fleet management (ideally with LCV) and effectively delivering results in an ever‑growing and progressive business environment.
• Technical expertise and customer‑focused, team oriented attitude, able to work with limited supervision under time constraints to meet deadlines.
• Ability to handle highly complex relationships with external stakeholders and coordinate multiple internal Amazon teams to achieve goals.

Day in the Life

• Analyze performance at vendor level and present findings in weekly business reviews.
• Build recovery plans when performance is not met.
• Provide idle fleet health signals from the long‑term service maintenance program output.
• Support policy implementation (wear and tear, beyond economical repair).
• Audit vendors' quality compliance to wear & tear.
• Train vendors.
• Scope is pan‑EU and requires frequent travels.
• Aggregate information and present key information to internal and external stakeholders.
• Solid ownership and bias for action; internalize goals and create appropriate action plans.
• Great analytical orientation; comfortable using databases and analytical tools and making data‑driven decisions.
• Think out of the box solutions and implement innovative ideas to meet Last Mile needs.

About The Team: The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right deliver, from/to the right DSP, at the right time, in the right condition.

Qualifications

• Bachelor's degree or above.
• Experience designing complex systems for automation in logistics or manufacturing, or experience with product development in automotive, aerospace, automation equipment or related field.
• Experience communicating and presenting to senior leadership.
• Speak, write, and read fluently in English; Master's degree or above in engineering or equivalent.
• Experience delivering products against plan in a fast‑paced, multi‑disciplined, distributed‑responsibility and often ambiguous environment.
• Experience working effectively across cross‑functional teams and partnering well with people at all levels within an organization.
• Speak, write, and read fluently in French, Spanish, German or Italian.
• Proven ability to organize complex supply chain programs with multiple internal and external actors.
• Automotive background (fleet management / OEM / quality / supply chain).

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