Vehicle Collections & After-Sales Lead

Scrap Car Comparison; Chichester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading automotive services firm is seeking an After-Sales & Customer Operations Manager to lead a dynamic team in Chichester. The ideal candidate will have strong mechanical knowledge and proven negotiation skills, overseeing vehicle collections and addressing customer issues. This role offers a competitive salary of £40,000 to £55,000 plus performance-related bonuses, alongside a supportive working environment dedicated to continuous improvement and team success.

Benefits

Competitive pension package

Comprehensive wellbeing support

Discounts on gym memberships

Retail and leisure discounts

Free food Fridays

On-site parking

Qualifications

• Strong, proven negotiation skills to retain deals and manage expectations.
• Good mechanical knowledge including key vehicle components and typical condition faults.
• Experience leading a team in a customer service or after‑sales environment.

Responsibilities

• Lead and manage a team of After‑Sales Coordinators.
• Oversee the vehicle collection lifecycle and manage discrepancies.
• Handle escalated customer issues professionally.

Skills

Negotiation skills

Mechanical knowledge

Leadership

Communication skills

Decision making

Job description

A leading automotive services firm is seeking an After-Sales & Customer Operations Manager to lead a dynamic team in Chichester. The ideal candidate will have strong mechanical knowledge and proven negotiation skills, overseeing vehicle collections and addressing customer issues. This role offers a competitive salary of £40,000 to £55,000 plus performance-related bonuses, alongside a supportive working environment dedicated to continuous improvement and team success.