Valet Attendant / Marker

HSH Group / The Peninsula Hong Kong; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious luxury hotel in London is seeking a Valet Attendant to coordinate hotel and guest laundry services. The role emphasizes maintaining high-quality service standards and managing laundry operations. Ideal candidates will have previous experience in laundry operations, strong communication skills, and the ability to work under pressure. This position offers market-leading remuneration and attractive benefits.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Experience with high-quality fabric and linen handling.
• Strong passion for luxury hotel service.
• Ability to manage time effectively.

Responsibilities

• Coordinate laundry among internal and external providers.
• Maintain records of laundry services and execute quality checks.
• Advise supervisors on any issues regarding laundry handling.

Skills

Laundry operations experience

Exceptional communication skills

Time management

Adaptability

Positive attitude

Ability to work under pressure

Job description

The Peninsula London is delighted to announce that we are seeking a Valet Attendant (Marker) that will report to the Wardrobe supervisor within the laundry department. This position will support the laundry operations with hotel linen, guest laundry markings, residents, and colleagues’ laundry, and follow up both internally and with external providers.

We aim to ensure that all people feel like they belong and can have the ultimate experience, and service with a personalized and attentive dedicated team to look after them. Offering a high level of laundry services at The Peninsula London will only add to the level of high-quality services we offer our colleagues and guests that they can then attribute to being synonymous with our brand.

About the Opportunity

An exceptional opportunity to join our high-profile flagship hotel in London

• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Coordinate hotel linen, guest, and staff laundry with internal and external laundry service providers, with proper follow-up on all job orders pertaining to process, quality, discrepancies, and defects.
• Ensure proper book-keeping and records of all laundry services. Execute daily checks on uniforms, linen, and guest laundry, with RFID inventory to avoid discrepancies and with a focus on quality.
• Keep control of the right wash cycles. Advise supervisors of any challenges regarding fabric discoloration, feel, quality, and errors while handling the guest/colleague laundry. Assist in always maintaining a clean laundry. Assist with machine cleaning prior to the end of each shift.
• Assist wardrobe supervisor with monthly inventory of uniforms, chemicals, machines, cleaning supplies, maintenance, attic stock, and assists in controlling expenses of the department.

General Requirements

• Laundry operations including high-quality fabric/linen experience and/or Dry Cleaning.
• Passion and appreciation of quality luxury hotel service with exceptional communication skills.
• Excellent time management and organization, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

We are an equal opportunities employer and welcome applications from all qualified candidates.